A1 Pongmajuk SL




A1 Pongmajuk SL



Assessment 1

Part A: Communication Plan Portfolio

  • Draft Communication Strategies:
  • Communications objectives

  • At least 2- 3 objectives on communicating JKL new policies and procedures to the manager and employees
  • developing an effective policy framework for managing internal communications and consultation, in accordance with organisational objectives, business ethics, and compliance requirements
  • communicating and building support for organisational initiatives and objectives
  • Audience:

  • At least two audiences, for example, senior management, work teams, or individual employees
  • Senior Management – Note that the senior management team may be resistant to changes to communication strategies, policies and procedures. In particular, they are concerned that a new approach to communications may result in a less cohesive organisation.

    Workers – workers will be trying to follow the new policies and procedures of the communication strategy.

    Methods of communication or media

  • Meeting Notes
  • Meeting minutes, or minutes of meeting can be defined as the written record of everything that’s happened during a meeting. They’re used to inform people who didn’t attend the meeting about what happened, or to keep track of what was decided during the meeting so that you can revisit it and use it to inform future decisions. 
  • It is important to capture the essence of the meeting, including details such as: 
  • decisions made (motions made, votes, etc.) 
  • next steps planned
  • identification and tracking of action items
  • Email
  • Email is the most widely used tool for business communication at the workplace. Email serves as an effective way to send one-way messages or engage in two-way interaction that doesn’t have time urgency. When employees send emails to colleagues or customers, the recipients can access and respond to the email when they have a chance.
  • Email provides an easily searchable virtual paper trail of conversations and interactions.
  • Email is accessible from anywhere with an internet connection.
  • Email allows a message to be communicated to several recipients at once.
  • Email gives recipients time to think about the content and thoughtfully respond to it.
  • Provisions to facilitate bottom-up communication or consultation

  • Two strategies or tactics to promote or facilitate consultation on:
  • employee health and safety
  • continuous improvement of work processes,
  • employee conditions and pay
  • job roles and performance expectations
  • Consultation on employee conditions and pay and Consultation on job roles and performance expectations

    Stage 1

    Provide information to employees about:

  • What is being considered
  • The process for consideration
  • ......

    A1 Pongmajuk SL
    Last updated: Sep 2023

    Page 1

    The process for consideration

  • How a final decision will be made and who will be involved in making the decision.
  • Stage 2

    Consult by:

  • Communicating business needs and priorities (use a mixture of team meetings, newsletters, emails or intranet site)
  • Seek views and opinions from affected employees, either individually or through their representatives (team or individual meetings, online intranet forum, surveys. Encourage a two-way flow of information
  • Review and improve strategies for communication flow of ideas and information.
  • Stage 3

    Review and implementation:

  • Consider information and ideas obtained and asses against business requirements
  • Record any decisions made and the reasons why
  • Communicate decision and reasons why back to employees and representatives
  • Implement change
  • Invite feedback on the process to improve the next consultation process.
  • e. Provide feedback on consultation
  • Employers should consult with their employees and in some instances, the employees’ union, where one of the following circumstances has arisen:
  • employers intend to make significant changes at the workplace
  • employers propose to change an employee’s regular roster or ordinary hours of work
  • employers intend to dismiss more than 15 employees at one time for reasons of economic, technological, structural or similar nature
  • in relation to workplace health and safety
  • employees request flexible working arrangements
  • in the context of good faith bargaining for an enterprise agreement.
  • Other principles of consultation
  • employers must notify employees and their representatives who may be affected by the proposed changes
  • employers must discuss the changes with the affected employees and their representatives, and provide information in writing to them, as soon as practicable after a definite decision has been made about:
  • the nature of the changes
  • effects the changes are likely to have on employees
  • measures to prevent or reduce the adverse effects of such changes on employees
  • employers must then give prompt consideration to matters raised by the employees and their representatives in relation to the changes.
  • f. Approval and signature (think of 2 different names)
  • Grievance procedure
  • Prepare a grievance procedure with the following format: (use the table provided and limit to 1 page only)
  • Email
  • Dear Staff and Management

    Our company has recently revised our Grievance procedure to ensure that all staff members feel that they have the right and ability to speak about any issues that they are facing in the workplace.



    A1 Pongmajuk SL
    Last updated: Sep 2023

    Page 2

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