Activities 1-5

Class Activity 1

SITXHRM005A Lead and manage people

Access the following website– Click on facts – Employability Skills

Employability skills are required to gain employment or establish an enterprise. Australian employers have identified eight groups of skills, shown below, that they consider are essential to successful workplace performance in all employment.

To lead and manage a team successfully, a manager or team leader must first have knowledge of the skill set that has been established as a bench mark for all employees in Australia.

Identify your employability skills

Employability skills can be gained in lots of ways and in many areas of your life, including at school, in the community, at work, and through hobbies and sport.

Use the following links to find a range of examples to help you identify your employability skills: Myfuture: Australia

Using the information in the website list the elements under each employability skill to reach a better understanding of them:

Communication skills

Negotiate effectively with business suppliers, team members and other managers on business requirements, values, directions and day-to-day operational matters. Research, read, analyse and communicate workplace information to team members and other managers. Write reports and complete business documentation in the context of the job role.

Team Work skills

Lead a tourism or travel business team; mentor and support team members in the context of a business management role. Effectively participate in wider tourism or wholesale business supervisory/management teams and networks; work independently to complete own tasks and also support other managers and team members where appropriate.

Problem solving skills

Lead a tourism or travel business team; mentor and support team members in the context of a business management role. Effectively participate in wider tourism or wholesale business supervisory/management teams and networks; work independently to complete own tasks and also support other managers and team members where appropriate.

Initiative and enterprise skills

Create an operational business, team, customer service and continuous improvement environment across all performance areas. Provide positive feedback, encourage team to do things better and be personally receptive to team members innovative ideas. Translate ideas into action by creating a framework for practical implementation and review.

Planning and organising skills

Establish and communicate clear goals and deliverables for self and team members within the context of organisation objectives and the current business situation; and coordinate resources to ensure that work is carried out according to timelines and priorities. Coordinate and or implement changes arising from continuous improvement processes.

Self-management skills

Understand how own personal job role fits into the context of the wider business values and directions. Work within a tourism or wholesale business culture by practising customer focussed and inclusive behaviour, effective management of personal presentation, and time; and efficiently prioritise, delegate and complete tasks. Maintain own knowledge of the job role, review own performance, actively seek and build effective professional networks and act upon advice and guidance.

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d how own personal job role fits into the context of the wider business values and directions. Work within a tourism or wholesale business culture by practising customer focussed and inclusive behaviour, effective management of personal presentation, and time; and efficiently prioritise, delegate and complete tasks. Maintain own knowledge of the job role, review own performance, actively seek and build effective professional networks and act upon advice and guidance.

Learning skills

Identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best. Seek opportunities for formal education in the context of a current role or future tourism job opportunities. Accept opportunities to learn new ways of doing things and share knowledge and skills with other managers and team members.

Technology skills

Adapt to new business related technology skill requirements and select and use tourism or other information and communications technology where relevant, to support business operations and planning in the context of key business performance objectives and personal job role

Now that you have a better understanding of employability skills, identify which area you consider are your strengths and weaknesses in your current position.

Strengths

Teamwork

Problem Solving

Initiative

Self-management

Learning

Weaknesses

Communication

Planning and organising

technology

Why is it important for business organisations to have a management role?

Effective leaders recognise that there has been a fundamental change in the perception of what constitutes good leadership attitudes.

They see a necessary shift from the traditional focus on control and compliance to a focus on gaining commitment and on team-centered leadership.

The following table illustrates some important differences between the two management paradigms or ways of thinking.

Activity 2

Case study Question – A Day in the life of . . . . . .

It is said that an effective leader is one who can create a climate in which people can develop and contribute to their full potential.

What does James in the (student handout profile) do to demonstrate an effective leader style?

Through his democratic leadership style, James develops team plans in consultation with the other team members. He holds weekly team meetings to facilitate the consultation and to provide an opportunity to provide feedback to the team on how they are performing in meeting their goals and objectives.

What do you believe the characteristics…

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