Activity 1-7

SITTTSL009A Process travel-related documentation

Class Activity 1

Travel-related documents

Answer Questions 1-7

List 6 various travel-related documents used by tourism professionals and demonstrate your understanding of what they are used for.

Transport Tickets

Tickets to show that you paid for transport

Passport

The most important travel document for travelling internationally. This is your identity

Visa

Visa grants you temporary or permanent permission to travel or stay in a country.

Travel Insurance

Insurance in required in case an accident or problem

Itinerary

The itinerary is a plan of the holiday.

Vouchers for Attraction Entries

This is to get discounts for entry

What types of transport services might you issue documentation for?

List 5 types.

Train

Bus

Plane

Ferry

Cruise

What are the five Government-owned railway systems operating In Australia?

Australian National Rail Services

Queensland Rail

State Rail Authority of NSW Country link

Public Transport Cooperation – victoria

Western Australia Government Railways

What form of transport could I recommend if a client required a transfer from Tullamarine Airport to a Melbourne city hotel?

SkyBus – this is the best option

Also can catch taxi

Provide a quotation for the transport chosen and verify your source of information?

Prices

Adult – one-way ($18)

Adult – return ($30)

Family 1 – one-way ($25)

Family 1 – return ($43)

Family 2 – one-way ($41)

Family 2 – return ($70)

A customer wants a ski trip to Perisher for a weekend leaving on a Friday.

Which coach company would you choose?

The customer will also require ski gear. Which hire company would you recommend?

I suggest Murrays. This is the best and most common coach service in Australia. It is great prices and good service.

How can the customer pick up the ski gear without additional transport to and from the shop?

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pick up the ski gear without additional transport to and from the shop?

They can get the shop to deliver the ski gear to the customer.

If a client wanted insurance for a holiday to Thailand, which supplier company would you choose?

What are the terms and conditions for making a claim?

Travel insurance direct

All insurance policies have exclusions. Unlike other insurers though, we want to highlight some of the things you probably won’t be covered for.

Activity 2

Answer Questions 1 & 2

Coach/Bus Travel

Coach, Rail and Airline tickets are sold to both passing traffic (known as “Walk- ins”) and regular customers. Imagine that you have a customer Mr Jenkins, who walked into your office to enquire about a coach from “Melbourne to Sydney”. He would like to leave on the morning service. You do not have a computerised system. You therefore look in your greyhound timetable to find the relevant information.

Found at: http://www.greyhound.com.au

Using the Greyhound link, find the relevant timetable to answer the following questions. Use today’s date or closest too.

If Mr Jenkins wanted a morning service, which service number would you assign him too?

GX903 – Super Express

What time does the service depart from Melbourne?

07:30am

What time does this service arrive in Sydney?

19:45

Can Mr Jenkins get off the service in Parramatta instead of the Sydney Terminal?

Yes

If so, what time?

19:05

Mr Jenkins would like to know where the coach will be stopping for refreshment stops en-route. If so where and when would that occur?

Yes

Albury North

11:05am-11:40am

Canberra

15:30 – 16:00

Travelling by Rail

Using the rail link below research the information for the questions below.

IMPORTANT NOTE: Use your research skills to find the correct information.

Can I travel on the rail service from Adelaide to Alice Springs on a Saturday?

No only on Wednesday

If I wanted to travel from Melbourne to Adelaide, on the Overland, what time would the train depart Melbourne?

Tuesday = 8:05am

Saturday = 8:05am

What time would the train arrive in Adelaide

Tuesday = 5:53pm

Saturday = 5:53pm

What is the name of the train that operates from Adelaide to Rockhampton?

Take…

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