Activity 3 (1)




Activity 3 (1)

Activity 3roup work and report

Your trainer will divide you into four equal groups. You will be required to stay in this group for future group activities. Ensure you share the work equally.

You are a Learning and Development Manager for Yellow and Gold Sports Company. Yellow and Gold Sports has several retail outlets in QLD and NSW. It specialises in selling various brands of activewear for multiple sports.

In a meeting with your Human Resource Manager and General Manager, it was highlighted that the company was struggling to attract internal candidates for their Management Development Program.

You are required to develop a coaching strategy for management development.

Part 1: Design coaching program

Design and develop a coaching strategy for a coaching program for an organisation that wants to create an emotional intelligence program. You are welcome to create a simulation to make your work represent real-world situations.

Your report must include:

  • Need for and role of coaching in your organisation.
  • Provide a brief overview of your organisation’s context and needs.
  • Development of a department level action plan:
  • o Coaching program purpose and objectives.o Identify key stakeholders who will be consulted to gain support for the program.

    o Identify what other organisational structures will be required to support the program.

    Develop timelines for coaching strategy implementation in consultation with stakeholders.

    Your report must be 1 to 2 pages long.Submit all work as professionally written documents within the timeframe allocated.

    Your trainer/assessor will provide your group with feedback.

    Coaching Strategy

    Coaching Definition

    Coaching in a business environment is a training method in which a more experienced or skilled individual provides an employee with advice and guidance intended to help develop the individual’s skills, performance and career. Coaching is a highly individualized process that depends on both the nature of the client and the coach’s knowledge, skills and abilities. However, coaches have several recognized techniques and tools to draw on in almost any coaching situation.

    Role of coaching

    Coaching is a business relationship between the organization, the coach and the person being coached, and it involves a tailored approach to fit the client. Depending on the position of the person being coached and the purpose of the coaching, different approaches are called for.

    Coaching strategy outcomes

    Business improvements that come from coaching include:

  • Improved team functioning.
  • ......

    Activity 3 (1)
    Last updated: Sep 2023

    Page 1


  • Increased engagement.
  • Increased productivity.
  • Improved employee relations.
  • Faster leadership development.
  • Involvement in coaching strategy

  • Using personality and behavioral assessments to diagnose which traits and behaviors are dominant or lacking, and which might be easy or difficult to change.
  • Listening actively; the coach does not solve the client’s problems—the client solves his or her own problems.
  • Helping clients distinguish what is important from what is not.
  • Leading clients outside of their comfort zone.
  • Acknowledging the client’s accomplishments and empathizing (not sympathizing) when the client is down.
  • Providing perspective based on the coach’s own experiences.
  • Helping the client set goals, develop an action plan for moving ahead, and anticipate and overcome potential obstacles.
  • Recommending specific books or other sources of learning.
  • Encouraging journaling to gain awareness of emotions and behaviors and to track progress toward goals.
  • Meeting on a regular basis, with on-the-job “homework” assignments between meetings.
  • Managing the confidentiality of the coaching partnership. In most cases, the official client is the organization paying the coaching invoice, yet the true client is the individual being coached.
  • Designing systems to track the return on investment of coaching.
  • Recommended topics for coaching

    1. Business Coaching

    This is about knowing how a business or industry works and what makes a company tick. Showing that you have an understanding of what the organisation wants to achieve through its products and services, and how it competes in its marketplace.

    2. Communication Coaching

    This covers verbal and written communication, and listening. It’s about being clear, concise and focused; being able to tailor your message for the audience and listening to the views of others.

    3. Teamwork Coaching

    You’ll need to prove that you’re a team player but also have the ability to manage and delegate to others and take on responsibility. It’s about building positive working relationships that help everyone to achieve goals and business objectives.

    4. Negotiation and persuasion Coaching

    This is about being able to set out what you want to achieve and how, but also being able to understand where the other person is coming from so that you can both get what you want or need and feel positive about it.

    5. Problem solving Coaching

    You need to display an ability to take a logical and analytical approach to solving problems and resolving issues. It’s also good to show that you can approach problems from different angles.

    6. Leadership Coaching

    You may not be a manager straight away, but graduates need to show potential to motivate teams and other colleagues that may work for them. It’s about assigning and delegating tasks well, setting deadlines and leading by good example.

    7. Organisational Coaching

    This is about showing that you can prioritise, work efficiently and productively, and…


    Activity 3 (1)
    Last updated: Sep 2023

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