Activity 3




Activity 3

Activity 3roup work and report

Your trainer will divide you into four equal groups. You will be required to stay in this group for future group activities. Ensure you share the work equally.

You are a Learning and Development Manager for Yellow and Gold Sports Company. Yellow and Gold Sports has several retail outlets in QLD and NSW. It specialises in selling various brands of activewear for multiple sports.

In a meeting with your Human Resource Manager and General Manager, it was highlighted that the company was struggling to attract internal candidates for their Management Development Program.

You are required to develop a coaching strategy for management development.

Part 1: Design coaching program

Design and develop a coaching strategy for a coaching program for an organisation that wants to create an emotional intelligence program. You are welcome to create a simulation to make your work represent real-world situations.

Your report must include:

  • Need for and role of coaching in your organisation.
  • Provide a brief overview of your organisation’s context and needs.
  • Development of a department level action plan:
  • o Coaching program purpose and objectives.o Identify key stakeholders who will be consulted to gain support for the program.

    o Identify what other organisational structures will be required to support the program.

    Develop timelines for coaching strategy implementation in consultation with stakeholders.

    Your report must be 1 to 2 pages long.Submit all work as professionally written documents within the timeframe allocated.

    Your trainer/assessor will provide your group with feedback.

    Coaching Program

    There are key advantages to coaching in the workplace. Most people want to perform well at work but sometimes don’t have the experience or knowledge on how to best succeed. When coaching is effectively used, it helps employees build new skills faster, facilitates pride and confidence in the work, and fosters trust with the boss.

    The result is a more motivated staff, with members who also end up coaching each other in many cases, sharing tips and tricks taught to them. It inspires more learning at work and creativity through team bonding. Most companies with a coaching leadership style integrated into the hierarchy have improved employee performance, fewer mistakes and greater productivity.

    Organisation: Hotel

    Lack of Leadership and Emotional Intelligence

    One of the most important qualities of a good hospitality employee is emotional intelligence. In a job where you have to be friendly, welcoming, and attentive to anybody and everybody who walks through the door, being a “people person” is a must.


  • Sponsor(s) – this could be a director or other senior manager, the person who is going to represent the coaching paper or strategy and approaches with the Executive team or board.
  • ......

    Activity 3
    Last updated: Sep 2023

    Page 1

    strategy and approaches with the Executive team or board.

  • Managers of those attending the training – to complete the training those attending will need both time away from the workplace and also time in order to meet with learners and practice the coaching, especially if it is part of a formal qualification.
  • Trainees – for some coaching will be new, others will have greater awareness, clarity in all that is entailed in the training and what they will get from it will manage expectations and fears. E
  • Coaching Program

    1. Self-Awareness Exercise

    Start building self-awareness by recollecting the emotions you felt throughout the day. List your feelings and try to name them, this will help you know yourself better. Once all the emotions are there as words, start analyzing them. 

    2. The Trust Thermometer

    The trust thermometer is an exciting group activity that fosters interpersonal trust. The exercise involves participants to line up against a wall and step forward as they respond. Several real-life situations are given to the respondents, and they are asked to make moves according to the level of trust they think they have in each case.

    Conditions may include:

  • A friend borrowing money
  • A friend blindfolding you and taking to unknown place
  • Having lunch with unknown people
  • 3. The Self-Expression Exercise

    This exercise was initially conducted in a classroom situation with students but can be effectively incorporated in other forms too. The task involves the following steps:

  • List good and bad emotions on the board.
  • Call the participants one by one and ask them ‘How are you feeling?’.
  • If the participants give flat answers like ‘fine’, go ahead asking them what makes them feel ‘fine’.
  • Ask them to name how they are feeling right now and highlight those emotions on the board.
  • At the end of the session, allow some time for the participants to discuss feelings with each other.
  • Part 2

    Research the given link and answer the following question



    Explain following ten principles for developing a coaching strategy


    1.     Create a coaching culture

    Coaching culture:

  • relationships of interpersonal trust, self disclosure, and openness
  • focus on self-awareness and personal development (prepared to assess their strengths and weaknesses)
  • a preparedness to have courageous conversations
  • a willingness to give clear and constructive feedback
  • ...

    Activity 3
    Last updated: Sep 2023

    Page 2

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