Activity 4

A coaching program needs relevant management structures and wider support to be successful. The management’s structure, roles, and responsibilities must involve the management of coaching programs at various levels of the organisation.

For the role of a Coaching Champion, the responsibilities would include:

·           Be the ambassador for the program

·           Actively promote coaching program

·           Encourage individuals to participate in mentoring programs

And the outcomes would include:

·         Program reputation

·         Program awareness

·         Increases program participation

 Similarly explain the responsibilities and outcomes of following roles in an organisation:

 1.     Write the responsibilities and expected outcomes for the role of CEO Responsibilities

Establish the current competency or need

Agree to goals and boundaries

Provide opportunities to learn and talk

Set regular review points

Recap and set new goals

 

2.     Write the responsibilities and expected outcomes for the role of  Human Resource and or Learning and Development Manager

  

Increasing their awareness of coaching and its benefits, and “buying in” to the concept and process;

Educating themselves on coaching concepts and tools;

Identifying their own coaching style and skill level, and learning to identify others’ preferences for being coached;

Practicing coaching using the best coaching tools and their own strengths; and continuously improving and installing their coaching competency through feedback and on-going coaching.

 

3.     Write the responsibilities and expected outcomes for the role of  Program or project managers (sometimes this role and its responsibilities are integrated in human resources and learning and development function)

 Setting KPI’s

Training managers on providing feedback

Creating performance review documents

......

eating performance review documents

Establishing recognition programs

Providing support services

4.     Write the responsibilities and outcomes for the role of Coaching program coordinator

 Motivational techniques to encourage the team to achieve objectives

Performance assessment including observations, completion of assessment tools

Providing feedback including conducting performance reviews

Coaching and mentoring

5.     Write the responsibilities and outcomes for the role of Coaches

  Providing clear position descriptions upon employment and revising descriptions on a regular systematic basis to ensure relevance and currency

Issuing team members with key performance indicators to ensure they are clear on the expected

outcomes

Standard operating procedures or policies and procedures that outline clearly the organisation’s

expectations when carrying out specific tasks

 

 6.     Write the responsibilities and outcomes for the role of Coachee or trainee

Understand the assessment process and the areas their manager will be reviewing

Listen to feedback when provided

Attend coaching sessions

Attend performance review and input into the discussion

Carry out tasks as stipulated in their development plan

Killion, J., 2009. Coaches’ roles, responsibilities, and reach. Coaching: Approaches and perspectives, pp.7-28.

de Haan, E., Grant, A.M., Burger, Y. and Eriksson, P.O., 2016. A large-scale study of executive and workplace coaching: The relative contributions of relationship, personality match, and self-efficacy. Consulting Psychology Journal: Practice and Research, 68(3), p.189.

Weston, M., 2001. Coaching generations in the workplace. Nursing Administration Quarterly, 25(2), pp.11-21.

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