activity 4

his online activity will help you to: • Determine methods and resources required to report mentoring program outcomes You must read and watch the videos provided to you to assimilate the knowledge and terminology required for this subject After reading and watching the video link provided, you will be required to answer few questions which will be checked by your trainer. Although it is not part of your assessment tool, answering these questions are mandatory as your answer will provide to the trainer that you have understood the subject. Reporting on Mentoring Program SuccessData and insight alone are not enough; you also need to be able to compartmentalise the data and outcomes in a way that is digestible for other people (so you can put it on your bosses desk). So if this are the outcomes we are seeking to track and measure – what are the outputs of the data?AnalyticsAnalytics requires technology. If you want to gather detailed program analytics including full engagement data and activity, then you will need to use a software platform. The benefits of having access to this data – and all of the exporting/reporting options accompanying them is obvious: it removes the need for manual and admin heavy efforts.SurveysSurveys can fill in the more qualitative gaps that analytics fail to arouse. Having good or bad engagement analytics may tell you a large story – but they don’t tell you the full story. The full story requires asking people how they are doing; how satisfied they are; and how the program could be better. And the best tool for this is the survey. Mentoring software platforms integrate surveying into the platform so that it’s less frictional for users and more contextual; or you can build your own surveys, send the survey to mentors and mentees, and then organise your results.ReportsThere aren’t many things in life better than organised and coherent data. The best way to showcase your mentoring program efforts – and your new program tracking capabilities – is with a nice clean (and sexy) report. There are a number of ways to build great reports. You can use your manually collected data to assemble reports yourself, or export and download accurate software derived insights from your mentoring software platform.Tracking Mentoring Program SuccessThere really is no excuse for NOT tracking your mentoring programs outcomes and success. You really our spoilt for choice when it comes to options for proving the success of your mentoring program. In the year 2017, you can quite comfortably report on program engagement, employee satisfaction, employee development, and organisational goal attainment without breaking a sweat.So next time your boss asks you why you’re running that mentoring program, or how successful your mentoring program is or was – turn to your analytics, surveys, and/or reports – and prove it with data.Mentoring is one those employee programs that is generally considered good, even when the objective results aren’t 100% clear .However, organisations are often (and rightly so) concerned with tracking more tangible outcomes – and assessing the ROI of their mentoring programs. If you are in this camp, and are looking to track mentoring success more closely, what exactly should mentoring program KPI’s look like?And how can you accurately measure these KPI’s?KPI: Mentoring program satisfactionIt is important to quantify employee satisfaction for any program. All too often, organisations build checklist programs (check the box because it’s the right thing to do) without ever really assessing whether or not their employees are enjoying/happy with the program. This KPI is critical to success – because if this KPI isn’t achieved, then the next few will be impossible.How do you measure it?One of the best ways to measure satisfaction is to measure engagement and communication frequency between mentor and mentees, which mentoring software platforms like Mentorloop make very simple. Mentorloop captures all communication (frequency not the content of the message) between mentors and mentees within the platform and via email, and sends that data to your dashboard for reference and reporting.In addition, simply ask your employees whether or not they are satisfied, and how the program can be improved with a couple of pulse surveys or post-program interviews. KPI: Employee engagement & retentionOne of the proven outcomes of a great mentoring program is improved employee engagement and retention – which means it should be one of your KPI’s. Increasing engagement and retention are a high priority amongst all organisations; drastically reducing turnover and hiring costs, and increasing productivity.How do you measure it?This one can be a little more difficult, but is doable. Once again, you can employ the survey method of discovery, simply asking your employees to fill out regular pulse surveys; conduct one-on-ones; conduct stay/exit interviews; and gather employee NPS scores. The key here in terms of your mentoring program KPI’s, is to make sure you have a baseline measurement pre-program – and measure against that baseline for progress during or after the program – where you can confidently derive that the program had an impact.KPI: Employee learning and developmentLearning and development is another standard KPI for mentoring programs. Mentoring programs are great for developing soft skills such as leadership development, communication skills, and confidence, but are also great for improving domain learning when a mentee is partnered with a mentor who can provide their expertise and actionable tactics.How do you measure it?Goals are a great (and under-utilised) method of measuring personal and professional development. Integrating goals and intended outcomes into your mentoring program recruiting/onboarding form gives you an easy way to measure your L&D KPI.To do this, simply ask your mentors and mentees what they would like to get out of the program (whether that be improved networks, leadership, or something specific like website development), and then assess their progress against these 5 metrics. KPI: Diversity and inclusionMentoring programs are becoming an increasingly important diversity and inclusion initiative as they encourage the type of activity and support which results in better D&I outcomes. More young female professionals are being paired with successful men and women in senior roles who can support them, offer them advice, and sponsor them to success; other minority groups…