Administrative Systems assessment2 acmt (1)

Assessment 2

Administrative Systems

Video Crazy

Part A

Identified And Developed Implement Strategies

To train the staff we had created a training day course that will thoroughly improve the quality and effectiveness of the staff. This one day strategy is great for giving staff quick and efficient training techniques that will teach them the essential parts of giving quality service. Training takes time and money, which are important resources for the company, making the time shorter will save money and therefore is better.

IT records management System will ensure that all records of rentals, returns and customer files are recorded effectively. This ensures that the company can be more specific with customer service.

The automated Database management System will make the database more organised and easier to find information such as availability as well as new releases and which customers have what books. This is the advanced version of IT records management System.

The most effective way to encourage staff to participate in the implementation process of the new modified system, is to have brainstorming sessions make more staff activities.

Contributions made to the success of the team such as instances where team members do that little bit extra for hit a team target, achieve a team goal. Suggestions and effort that is well-intentioned but fails to translate into anything tangible for example, a team member made a suggestion that couldn’t be implemented, or a team member did something and really made an effort but had no positive outcome such as quoting for a function, tendering for a contract.

Ways to encourage the team member:

Ask for feedback

Make sure that staff are consulted with

Provide the training for the staff

All these implementations must get full approval from the owner and managers before any improvements can be made. One of the main reasons for this is because, even though the strategies may be beneficial to the company, the owners or managers may think that the company is not financially able to implement the strategies. All these strategies are investments and the owner is the only person who has the right to approve these investments. Also making sure that the strategies comply with the vision, mission and values of the company is important.

There are many ways to communicate to the staff of your company effectively. However most of them will come under 3 main categories. Face to face is the most personal and effective when to communicate with staff. It is very important that Leaders interactively communicate with their followers as much as possible as they will have enough insight to lead them effectively. Face-to-face communication could be face-to-face conversations, meetings and walk around management. These ways get the most attention from employees. Electronic communication is less personal and less effective than face-to-face communication Emails, messages, phone calls and website communication will not get the employees attention. The last category is by print, such as letters or employee manuals. This is often unnoticed or ignored as it is not personal and does not engage the employee. The preferred communication methods would be face-to-face.

......

face-to-face communication Emails, messages, phone calls and website communication will not get the employees attention. The last category is by print, such as letters or employee manuals. This is often unnoticed or ignored as it is not personal and does not engage the employee. The preferred communication methods would be face-to-face.

The training program that is most suitable for staff would be physical practice and one on one. As they serve the customers the staff will be trained on how to correctly approach the customers and how to serve them with quality. The first part of the training should be a talk to the whole group to give them the information and techniques that they must then practice and demonstrate. The staff will be acting in a real life scenario to test what they have learnt.

There are learning styles that must be used.

Visual learning means to learn by looking and watching. This is useful for people who like to learn through visual aids, pictures and videos. People who remember what they see, will benefit more from this style.

For people who like to listen and hear. They can listen to the teacher and remember a lot more than writing down notes. Remember what they hear. Listening skills can help people who have long lectures which is just someone talking to a group of people for a long time.

People would like to do things. Their body remembers the actions better. Normally people who like excitement and don’t like to sit and watch. People who like action and have a lot of energy, will benefit this learning style more.

Crazy Videos

Meeting Minutes

Meeting Date____1/5/15______ Time____6PM____ Chair Person_____________________________ Minute Taker_______________________________

PART B

All staff need to be trained, to make sure that the staff are all skilled for doing their jobs. The training will need to be attended by 100% of staff and the participation is compulsory. This is because a new system, means that all staff may be new to the system, no matter how long they worked. Making sure that all staff can use the system makes sure that the system is used effectively and that there are no mistakes with the new system.

I would monitor the systems usage by mainly looking at key performance indicators or KPI’s. Key performance indicators are factors which can be measured and analysed to see if there is any improvements in performance. These indicators could be money, quality or customer related factors which can be measured. KPIs are used as self-evaluations and should be used to find out how and where the company can improve.

The use of KPIs can be used in Work health and safety, the same way it is used in business…

...