assessment 01 BSBLDR501

Task 01: Reflect on your emotional intelligence

1. Use at least one appropriate tool or methods to identify your own emotional strengths and weaknesses. Options include, for example:

a. personal SWOT analysis

Strengths

Enthusiastic and inspiring

Creative and innovative

Competitive

Flexible

Excellent communication skills

Ability to make decisions quickly

High level of experience and maturity

Good teamwork

Weaknesses

Poor organisational skills

Poor time management

Lack of planning and preparation

Poor computer and typing skills

Easily distracted and hard to focus on things that do not interest me

Opportunities

Advancements in career

New challenges

Furthering my education

Experience in other industries

More autonomy

Using technology to improve efficiency

Threats

Lack of training qualifications

No commercial experience

Many competitors looking for the same job opportunities

No management experience

2. Identify at least three instances where you have felt stressed or experienced a negative emotional state at work. For each instance, consider the precise context, causes and your response.

Deadlines – Deadlines are common in many jobs. For positions requiring timely work, you might get the question “How do you handle deadlines?” While noting that you work well under pressure is fine, a specific example of a process is best. You might say “I often had deadlines in my last job as a news reporter. I kept to a daily and weekly schedule, prioritized my work and typically tried to avoid last-minute work to ensure the best quality.”

Coping Techniques – Stress management is an important skill set when working in high-pressure jobs, especially with other employees or clients. For these positions, you might get a question like “Describe some of the ways you manage or cope with stress.” Come prepared with two to three specific techniques and examples. Daily meditation or deep breathing, regular diet and proper nutrition as well as a flexible attitude are common techniques. Emphasizing your flexibility is especially useful in a role where work varies, and you may not always get your way.

Teams and Service Conflicts – Some questions center on specific types of work stressors — such as teamwork and customer service conflicts. “How would you resolve a conflict with colleagues in a work team?” is a common question. Offer an example of a time when you and a colleague initially disagreed, but successfully navigated a compromise or agreeable resolution. For a sales or service job, you will likely get a question like “How did you handle a difficult customer.” The manager typically wants to hear an example of how you go through a sequential process with the customer, such as listening, empathizing and resolving the problem.

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lict with colleagues in a work team?” is a common question. Offer an example of a time when you and a colleague initially disagreed, but successfully navigated a compromise or agreeable resolution. For a sales or service job, you will likely get a question like “How did you handle a difficult customer.” The manager typically wants to hear an example of how you go through a sequential process with the customer, such as listening, empathizing and resolving the problem.

3. Identify at least two causes or triggers of your own personal emotional states at work. Identify how you can use awareness of such triggers to control your responses and achieve positive outcomes, especially with respect to your impact on others and their work performance.

Taking On Too Much

There are lots of reasons we struggle with telling other people “no,” even if we’re already overloaded or it’s against our best interests to give them a hand. Some people feel bound by obligation, or by fear of hurting someone’s feelings. Others believe they really can do it all — and hate to pass up the opportunity to try.

Money Issues

Financial stress is nothing new, but in recent years it’s skyrocketed to the top of our worry list: In the American Psychological Association’s 2009 Stress in America report, it was the number one issue reported, with 71 percent of those surveyed saying that money was a significant or very significant source of stress in their lives. The economy was mentioned by 63 percent of respondents, and housing costs by 47 percent.

4. Identify at least one instance of modelling workplace behaviours that demonstrate management of emotions as an example for others to follow.

The Genos model of emotional intelligence involves seven core skills including:

Emotional self-awareness is the skill of perceiving and understanding one’s own emotions.

Emotional awareness of others is the skill of perceiving and understanding others’ emotions

Emotional expression is the skill of effectively expressing one’s own emotions

Emotional reasoning is the skill of using emotional information (from yourself and others) in reasoning, planning and decision-making. 

Emotional self-management is the skill of effectively managing your own emotions. 

Emotional management of others is the skill of influencing the moods and emotions of others. 

Emotional self-control is the skill of effectively controlling strong emotions that you experience. 

5. Identify three actions you will take to improve your own emotional intelligence on the basis of self-reflection or feedback from others. Reflect on emotional intelligence principles and strategies to justify your proposed actions.

1.       Care About People

Caring is a simple thing to do, but not always expressed or genuine in its delivery or tone.  Leaders need to balance the head and the heart.  This means that leaders can’t always be so intense about what is required from their employees.  Intensity requires proper timing and focus to build and keep momentum. As leaders, we need to show maturity along with our passion, and be more compassionate in order to balance what the job requires with the human spirit.  Employees don’t want to feel like a herd of cattle – but as people who are being appreciated…

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