Assessment 1 (1)

Assessment 1

Explain each of the coaching techniques listed below.

List and describe at least three key components of a coaching strategy.

Interpersonal communication: Business coaching emphasizes the significance of interpersonal communication skills to get a job done in the best possible manner. Interpersonal communication plays a major role when it comes to maintaining business relations with clients and gradually expanding the business.Teamwork: Effective business coaching focuses on the importance of every individual in an organization. It helps to enhance the team spirit and encourage people to make their positive contributions to the business.Identifying strengths: It helps people to understand themselves in a better way and discover their hidden strengths and areas for improvement. It encourages working with people in a more confident and effective manner.

Explain at least five key principles of coaching strategy design.

Awareness – Awareness is the most common outcome that coaching delivers and many of the benefits the coachee receives from it arise from this.

Responsibility – The core principle of coaching is self –responsibility, or taking ownership of our decisions. We learn better when we discover things for ourselves rather than when others tell us.

Self-belief – Confidence that we can do something is a key factor in achieving it. People develop self belief by being given the space to learn, both through making mistakes and achieving goals.

Solution focus When we dwell on a problem, it gets bigger. When we focus on a solution, the problem becomes manageable and we find more energy to deal with it.

Challenge Most of us like to be challenged and stretched within a supportive and encouraging environment.

Explain the key resources requirements for virtual coaching versus face-to-face coaching.

Virttual Coaching

Better technology and bandwidth mean there are now fewer technical issues interrupting conversation flow

It allows us to work with you wherever you are – nationally or internationally

No travel costs or travel time – your coach doesn’t need to travel either, so session costs reflect this saving

Vastly reduced carbon footprint – a big tick for redressing climate change

Easier to schedule into your diary – they can be slotted more easily around other commitments

More reliable – online coaching sessions are less likely to be postponed due to travel disruption or time pressures

Face-to-face

For quickly building rapport and “chemistry” at the first coaching session (although we are ourselves getting more used to this)

The coach is observing the client in board or team meetings, or in other work situations

The coaching is around developing emotional intelligence and interpersonal skills

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nd interpersonal skills

Explain an ideal method to match coaches and trainees.

Matching Based on similarities

Sharing similar backgrounds can help the client feel comfortable and safe to open up in the conversation. It can give them a natural launch pad and ability to dive in right away. Most clients want to know that the coach will “get” them—that they share a common understanding and don’t have to explain everything. For many people, it increases the likelihood that they will establish trust and get to the heart of their work more quickly.

Explain an ideal method to manage the coach and trainee relationship.

Check in with client goals and coach expertise and interest. The objective is to have a successful coaching engagement, so making sure the coach wants to work with the challenges facing the client is important.

Identify and list at least two acts and two regulations that are relevant to coaching, including confidentiality and privacy requirements.

Privacy Act 1988

Under the Privacy Act there are 13 Australian Privacy Principles (“APPs”) which are rules that apply to both public and private sector organisations that regulate the way in which organisations deal with your personal information.

Confidentiality in coaching refers to your duty as a coach to not disclose any information shared over the course of the coaching engagement without the express or written permission of the client. The right to confidentiality belongs to your client and not you as the coach and that they get to determine the boundaries. 

Identify and list at least two organisational policies, procedures and guidelines relevant to coaching, including confidentiality and privacy requirements.

Direct MarketingWhen you provide your personal details to us, you consent to us using your personal information for direct marketing purposes (for an indefinite period). Some personal information will be disclosed to an organisation or people who assist in our direct marketing, for example an external mail house.

How we use your personal information

How we collect information

How we store and keep information secure

Describe two methods of collecting and storing data that can be used to determine the effectiveness of a coaching program.

Hold personal information electronically and in hard copy form, both at premises and with the assistance of secure storage service providers.

Explain how a continuous improvement register can be used to evaluate and report on coaching programs.

The Continuous Improvement Register has been designed to assist RTOs in effectively tracking and managing improvements in all operational areas.

The register has been aligned to Standards for RTOs 2015 compliance requirements and is aligned to ISO 9000:2015 Quality management systems principles.

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