Assessment 1 BSBADM409

Assessment 1

BSBADM409

Co-ordinate Business Records

Café

1.

Espresso Equipment

Today, no coffee shop is completely without espresso drinks. My customers won’t just want drip coffee — they’ll want lattes, espresso shots, americanos and cafe mochas. To provide these I will need an espresso machine, a device specifically designed to force hot water through espresso shots. Additional equipment includes a special grinder to grind espresso beans. Espresso grinding is a delicate procedure unlike grinding standard beans. A tamp will be needed to push the espresso into place and I will also need demitasse cups or shot glasses to hold the shots before I pour them into the drink. Metal jugs are often used to hold milk before, during and after steaming.

Coffee Equipment

The coffee brewers used in commercial coffee shops barely resemble the Mr. Coffee that I use at home. My business needs coffee brewers designed to make and store the large amounts of coffee that my customers will buy. Give my shop an extra touch of class with good coffee mugs for customers who want to drink their coffee in the shop. Grinders designed to grind large amounts of coffee will allow I to grind my coffee quickly, as well as sell it to customers who do not have a grinder at home.

Furniture

Some coffee shops are strictly “to-go” affairs. In this case I will need nothing other than counter space for preparing coffee. If I want people to sit down and enjoy coffee at my shop, I will need lots of comfortable seating and tables. Outdoor seating is popular at coffee shops, so having outdoor furniture can be as important as having indoor furniture.

Electrical and Plumbing Needs

While not “equipment,” strictly speaking, no coffee shop can open without being fitted for the right electrical and plumbing requirements. Espresso machines have special electrical needs more akin to a fridge or a stove than my coffee maker at home. Espresso machines must also be directly connected to a water source to fulfill their water needs. Drainage is also required. Water softeners in the water line will prevent mineral build up in the machines, one of the biggest sources of problems with espresso makers.

2.

Relevant Legislations

Ethical Practices

Ethics are principles of correct conduct that shape the decisions people or organisations make. Ethical practice in marketing involves deliberately applying the standards of fairness when developing and delivering marketing campaigns. For example, the Australian Direct Marketing Association, more commonly known as ADMA, also has an e-marketing code of conduct. The new code will sit alongside Australia’s anti-spam legislation introduced in April 2008 and will be binding for all Australian organisations that market through unsolicited email or SMS as a form of marketing, as well as third parties who market on behalf of the clients.

......

eliberately applying the standards of fairness when developing and delivering marketing campaigns. For example, the Australian Direct Marketing Association, more commonly known as ADMA, also has an e-marketing code of conduct. The new code will sit alongside Australia’s anti-spam legislation introduced in April 2008 and will be binding for all Australian organisations that market through unsolicited email or SMS as a form of marketing, as well as third parties who market on behalf of the clients.

Anti-discrimination legislation

Laws concerning discrimination are made at both the federal and state level. Lodging complaint on the grounds of discrimination of race, sex, disability and age will be covered by this legislation. Commonwealth and state/territory laws generally cover the same areas of discrimination. On occasion, there are “gaps” in the protection that is offered between different states and territories and at the Commonwealth level, but marketing organisation should always adhere to best practice and ensure that he interests of their workers are protected at all times.

Principles of equal opportunity, equity and diversity

Equal opportunity means that every person can participate freely and equally in areas of public life such as in the workplace, in education, or in accessing goods and services. Discrimination is treating, or proposing to treat, someone unfavourably or bullying them because of a personal characteristic protected by law. Equal opportunity law aims to promote everyone’s right to equal opportunities; eliminate, as far as possible, discrimination and sexual harassment; and provide redress for people whose rights have been breached.

All employees, students, parents, school council members, contractors and volunteers are required to act in accordance with equal opportunity, anti-discrimination, harassment and vilification legislation.  We all have a responsibility to ensure department workplaces including schools are respectful, safe and inclusive and free of discrimination, harassment, vilification and otherwise unlawful and unacceptable behaviours.

Equal opportunity policy in the Department is not only about compliance with legal procedure, but also good management practice.  The CORE Values of the Department uphold the principles of respect and diversity providing fairness and equal opportunity.  This helps the Department to be an attractive organisation and safe workplace for all. Managers and principals are required to ensure that equal opportunity and anti-harassment policy, legislation and supporting diversity principles and practices are integrated into appropriate workplace plans and activities.

Trade practices act

False advertising is sometimes called deceptive advertising. It is the use of false or misleading statements in advertising. Advertising has the potential to persuade people into buying products and / or services they might otherwise not purchase. In Australia the Trade Practices Act (TPA) came into being in 1974 as an act of Federal Parliament. False, deceptive and / or misleading advertising made by Australian businesses make them liable for prosecution under the TPA.

Privacy laws

The National Privacy Principles in the Commonwealth Privacy Act protect the personal information of consumers. Personal information passes through the public area for many reasons, but it is, nonetheless, private information and must not be harvested, handled or exploited by private enterprise. Each state and territory adapts these principles to fit into their own privacy policies and procedures.

The National Privacy Principles cover many large and some small business in the private sector and all private health service providers. Coverage extends widely to schools, charities, direct marketing agencies, sports clubs, doctors, chemists, retailers, banks and insurance companies, just to name a few. The ten National Privacy…

...