Assessment 1 -BSBCMM401

BSB42415

Certificate IV in Marketing and Communications

Assessment Task 1

BSBCMM401

Name: Tarinee Juwan

3683

Contents

Cover Page………………………………………………………Page 1

Contents Page…………………………………………………Page 2

1. Topic & Goal of Presentation ……….……..………Page 3

2. Presentation Plan & Strategy………………..………Page4

3. Presentation Material List…………………………..…Page5

4. Presentation Brief….………………………….……..…..Page8

5. Presentation Feedback……………………..…………..Page11

Topic and Goal of the Presentation

Topic

The topic of this presentation is customer service.

Goal

The Purpose of this presentation inform, persuade and inspire the audience about the benefits and importance of customer service in their jobs.

Outcomes

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Outcomes

Learn to identify and analyze customer needs and problems.

Recognize the most common reasons for customer complaints.

Discover techniques to cultivate and maintain special customer relationships.

Assess your communication style and use two-way communication skills to level with people, to accept feedback from them, and to discuss problems.

Identify specific problems in your customer service program and apply treatment.

Presentation Plan

Material List

Presentation Plan

Title of the presentation

The Waitresses Job

Audience profile

The audience will be all people that want to learn how to be a good waiter/waitress. This may be for people looking for a waiter/waitress job, have a new waiter/waitress job or are just wanting to learn more about the job.

Purpose:

Provide the audience with useful and interesting knowledge about the waitress job. This will give all new waitresses great information about how to learn how to be a good waiter/waitress for their new job.

Outcomes:

Learned about the job

Want to become a better waitress

Learn new skills and techniques

Feedback Questionnaire

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