Assessment -1 BSBCMM401




Assessment -1 BSBCMM401

Assessment Task 1


Importance of Customer service in Restaurant

  • Excellent customer service is vitally important in the hospitality industry. It’s the first point of contact, between for example, the hotel guest and the representative of the hotel. It is the first opportunity an establishment gets to impress and create a lasting great impression.
  • Restaurants and everything in this type of industry, is a hospitality service provider that has a job to sustain customer happiness and satisfaction.
  • Customer Service System

  • greet customers and approach them in a way that is natural and fits the individual situation
  • show customers that you understand what their needs are
  • accept that some people won’t want your products and concentrate on building relationships with those who do
  • help people – even just letting a customer know about an event that you know they’re personally interested in is helpful
  • continue to keep customers aware of what’s in it for them to do business with you.
  • Improving Customer Service

    Research indicates that it costs up to 10 times as much to attract a new customer as it does to keep an existing customer.

    Good customer service can help your business grow by increasing:

  • customer numbers through favourable word-of-mouth advertising
  • the dollar amount spent per customer per transaction
  • the frequency of customer visits.
  • Customer Service Performance Results

  • Sales Per Head
  • Customer Satisfaction
  • Advertising Response Rates
  • Consumer Spending Patterns
  • Price
  • Market position
  • Pricing strategy
  • Stress Importance

    Workplace stress derives from many sources. It can be a demanding boss, annoying co-workers, rebellious students, angry customers, hazardous conditions, long commutes and a never-ending workload. Your work performance is also affected by stressors such as family relationships, finances and a lack of sleep stemming from fears and anxieties about the future. Stress is a major contributor to job burn-out and strained interactions with peers and supervisors


    Assessment -1 BSBCMM401
    Last updated: Sep 2023

    Page 1

    and supervisors

    Team Budget for Second Quarter

  • The budget changes are made to consider both the actual amounts and budgeted amounts and find a balance between both amounts.
  • This means that the budget is now still achievable but also more realistic.
  • Importance of Budget Control

    Budgetary control is the one of best technique of controlling, management and finance  in which every department’s budget is made with estimated data. After this, manager compares the estimated data with original data and fix the responsibility of employee if variance will not be favourable.

    Commitment to Improving Customer Service

  • Most customer service improvement initiatives fail to produce sustained results. While such a statement may seem harsh, I think that most would agree with the statement based on their own experiences. Failure is most often the result of a lack of long-term commitment to the hard work that sustainability requires.
  • To fix this the business needs to:
  • Creating a service improvement team or committee
  • Developing service standards
  • Communicating the details of the service initiative to the organization
  • Developing and implementing training programs for all employees
  • Developing and implementing a service recognition program
  • Conclusion

  • Whilst you may feel that your business is delivering good customer service and providing a consistently high quality experience, your customers may not agree.
  • Measuring your customer satisfaction levels is important for ensuring that you’re meeting your customers’ needs. There are several ways to measure your customer service so that you get a good idea of where your business is at in the eyes of your customers. Measuring your customer satisfaction can also provide you with ideas and suggestions for where your business can improve.
  • Materials Checklist


    Oral Presentation Evaluation Form

    Topic : Restaurant Customer Service


    Assessment -1 BSBCMM401
    Last updated: Sep 2023

    Page 2

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