Assessment -1 BSBCMM401

Assessment Task 1

BSBCMM401

Importance of Customer service in Restaurant

Excellent customer service is vitally important in the hospitality industry. It’s the first point of contact, between for example, the hotel guest and the representative of the hotel. It is the first opportunity an establishment gets to impress and create a lasting great impression.

Restaurants and everything in this type of industry, is a hospitality service provider that has a job to sustain customer happiness and satisfaction.

Customer Service System

greet customers and approach them in a way that is natural and fits the individual situation

show customers that you understand what their needs are

accept that some people won’t want your products and concentrate on building relationships with those who do

help people – even just letting a customer know about an event that you know they’re personally interested in is helpful

continue to keep customers aware of what’s in it for them to do business with you.

Improving Customer Service

Research indicates that it costs up to 10 times as much to attract a new customer as it does to keep an existing customer.

Good customer service can help your business grow by increasing:

customer numbers through favourable word-of-mouth advertising

the dollar amount spent per customer per transaction

the frequency of customer visits.

Customer Service Performance Results

Sales Per Head

Customer Satisfaction

Advertising Response Rates

Consumer Spending Patterns

Price

Market position

Pricing strategy

Stress Importance

Workplace stress derives from many sources. It can be a demanding boss, annoying co-workers, rebellious students, angry customers, hazardous conditions, long commutes and a never-ending workload. Your work performance is also affected by stressors such as family relationships, finances and a lack of sleep stemming from fears and anxieties about the future. Stress is a major contributor to job burn-out and strained interactions with peers and supervisors

......

and supervisors

Team Budget for Second Quarter

The budget changes are made to consider both the actual amounts and budgeted amounts and find a balance between both amounts.

This means that the budget is now still achievable but also more realistic.

Importance of Budget Control

Budgetary control is the one of best technique of controlling, management and finance  in which every department’s budget is made with estimated data. After this, manager compares the estimated data with original data and fix the responsibility of employee if variance will not be favourable.

Commitment to Improving Customer Service

Most customer service improvement initiatives fail to produce sustained results. While such a statement may seem harsh, I think that most would agree with the statement based on their own experiences. Failure is most often the result of a lack of long-term commitment to the hard work that sustainability requires.

To fix this the business needs to:

Creating a service improvement team or committee

Developing service standards

Communicating the details of the service initiative to the organization

Developing and implementing training programs for all employees

Developing and implementing a service recognition program

Conclusion

Whilst you may feel that your business is delivering good customer service and providing a consistently high quality experience, your customers may not agree.

Measuring your customer satisfaction levels is important for ensuring that you’re meeting your customers’ needs. There are several ways to measure your customer service so that you get a good idea of where your business is at in the eyes of your customers. Measuring your customer satisfaction can also provide you with ideas and suggestions for where your business can improve.

Materials Checklist

Feedback

Oral Presentation Evaluation Form

Topic : Restaurant Customer Service

...