Assessment 1 – Customer Service

Presentation Plan

Materials Checklist

Feedback Questionnaire

Feedback 1

Please mark each criteria out of 5 using the following scale:

PoorOkay GoodVery Excellent

good

The introduction was effective and informative.

12345

The presentation was well organised and easy to follow.

12345

The key points were clearly stated.

12345

The visual aids, e.g., slides, overheads, etc., were clear, effective and well used.

12345

The speaker’s volume, and manner of speaking were effective and clear.

12345

The ending drew things together well.

12345

The technical content was good, including clear and justifiable assumptions, methodology, relevant conclusions, etc.

12345

The questions were handled well

12345

Some things I found particularly effective were:

The presentation was interesting and engages the audience. It was good for learning the customer service information.

Some things that could use improvement were:

The presentation could be more organised and planned. There are where some areas that could be improved on the presentation such as the design and photos.

Feedback 2

Please mark each criteria out of 5 using the following scale:

PoorOkay GoodVery Excellent

good

The introduction was effective and informative.

12345

The presentation was well organised and easy to follow.

12345

The key points were clearly stated.

12345

The visual aids, e.g., slides, overheads, etc., were clear, effective and well used.

12345

The speaker’s volume, and manner of speaking were effective and clear.

12345

......

2345

The ending drew things together well.

12345

The technical content was good, including clear and justifiable assumptions, methodology, relevant conclusions, etc.

12345

The questions were handled well

12345

Some things I found particularly effective were:

This presentation was very effective. The audience needed to answer questions which made the audience focus more.

Some things that could use improvement were:

The presentation was not perfect, and there were areas that could be improved area.

Feedback 3

Please mark each criteria out of 5 using the following scale:

PoorOkay GoodVery Excellent

good

The introduction was effective and informative.

12345

The presentation was well organised and easy to follow.

12345

The key points were clearly stated.

12345

The visual aids, e.g., slides, overheads, etc., were clear, effective and well used.

12345

The speaker’s volume, and manner of speaking were effective and clear.

12345

The ending drew things together well.

12345

The technical content was good, including clear and justifiable assumptions, methodology, relevant conclusions, etc.

12345

The questions were handled well

12345

Some things I found particularly effective were:

The presentation was overall good. There was good communication and the presentation was effective. The presenter was speaking clearly and had a lot of good parts.

Some things that could use improvement were:

The presentation was not interesting for me. It was not exciting and the presenter was not excited to share the information.

Feedback 4

Please mark each criteria out of 5 using the following scale:

PoorOkay GoodVery Excellent

good

The introduction was effective and informative.

1...