Assessment 1 customer servicee
BSBCUS501C Manage Quality Customer Service
In the Tour Travel Agency Company the whole organisational chart looks like:
Owner – The owner is a position that is very dependable upon the organisational needs and goals. Usually the owner will have the following responsibilities:
Senior Manager – takes care of the overall operations of the company by:
Tour Consultant – The travel consultant is responsible for actually selling and promoting the products/services to the customers. The tour consultant has one of the most important jobs when dealing with customers.
Tour Guides – the tour guide will be travelling with the tour group and has the following roles:
‘To be the world’s most exciting travel company, delivering an amazing experience to our people, customers and partners.’
’To open up the world for those who want to see.’
For our people this means our purpose is to open up their world by helping them develop professionally and personally.
For our customers this means opening up their world through the exciting medium of well-organised, targeted and great value travel experiences.
For our shareholders it is giving them a magnificent return on their investment.
Achieve Vision by:
Balanced Score Card
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