Assessment 1 – Diamond Video Rentals




Assessment 1 – Diamond Video Rentals

Task A

Business Requirements Documents

Team Members


  • John Vandrine
  • Permanent Staff

  • Deb Papadopoulos
  • Dawn Schultz
  • Danny Jones
  • Paul Trang
  • Mae Willis
  • Terry De Santo
  • 6 Casual Staff

    Version and Sign-off

    Executive Summary

    This report is a Business Requirements Document. It is important to identify and plan the business requirements before developing the business because it allows the business to effectively change more efficiently. Planning ensures that the risks and strategies are most effective.

    This report highlights the problem of the case study and the strategies that will be used to manage the change.


    John Vandrine’s Business, Diamond Video Rental, have been experienced a drop in customers, this is possibly due to a new Video Store which has opened in the same town. By having fewer customers, the profit’s for the business has dropped. Other factors for the decline in customers is also customer service problems, all work has to be done manually therefore wasting time.

    This Business Requirements Document was created to identify all the business requirements and how to improve the Diamond Video Rental performance in the market.

    Company Description

    Diamond Video Rentals is a small business that has been operating in a large country town for five years. Its main business is to rent videos to its members. There are approximately 5000 members and 10,000 videos in stock. In the early years the business grew steadily however, in the last year, growth in members and rentals has not occurred.

    Problem Definition

    Business Needs

  • Increase sales
  • Make more profit
  • Compete effectively with competitor
  • Get a better reputation
  • List of Stakeholders

  • Customers
  • Employees
  • Government and regulators
  • Competitors
  • Media
  • Research
  • Environment
  • DVD producers
  • Scope

    This document details the requirements required for the new Diamond Video Rental change management.

    Business Objectives

  • Become a leader in the market
  • Get loyal and regular customers
  • Become a successful company
  • Available Resources

  • Financial Resources
  • ......

    Assessment 1 – Diamond Video Rentals
    Last updated: Sep 2023

    Page 1

  • Financial Resources
  • Human Resources
  • Constraints

  • Financial constraints
  • Legal constraints
  • Skills and abilities
  • Competitor constraints
  • List of Assumptions

  • no financial limit
  • the store can close for development
  • the government accepts the conditions of the strategy
  • there is still demand for the dvd rentals
  • Organisational Chart

    Context Diagram

    Draft Problem Statement

    The population of the town has grown steadily in the last two years and another video store opened in the town six months ago, which, whilst not as old or as big as Diamond Video Rentals, has grown rapidly in the short period.

    John Vandrine is concerned that the business has not grown in line with the town’s growth and patronage seems to be static or even in a slight decline. Also, customer complaints seem to be increasing. With the advent of the new video store, John is keen to increase the competitiveness of his business.

    John has asked IT Solutions to perform an investigation into the benefits of computerising the day-to-day business of the video store.


    To: Mary

    From: Kim, IT Solutions

    Standard and Reference of Documentation and Record Management

    Product: Records management – General

    Available to buy from Sai Global Web shop which is the standard of Documentation and Record management, it costs $74 for a hard copy of the standard, it Provides the best practical records management policies and procedures to ensure that appropriate attention and protection is given to all records, and that the evidence and information they contain can be retrieved more efficiently and effectively.

    It covers the following topics;

  • Appraisal and disposal
  • Strategies
  • Storage
  • Responsibilities
  • Control
  • Training
  • Information Gathering Techniques

    Primary data

    For collecting primary data, David and John must distribute questionnaires and surveys to help identify the best opportunities for promotion of products in Japan. This is information that has been collected first hand which makes it primary data.

    Secondary data

    Researching on government websites and other useful internet websites will be a good idea of the most popular methods of promoting and the most effective methods. These websites are the ones that are trustworthy and hold important information.

    Primary data is the data collected by the researcher themselves, i.e.

  • interview
  • observation
  • action…
  • ...

    Assessment 1 – Diamond Video Rentals
    Last updated: Sep 2023

    Page 2

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