Assessment 1 – effective workplace relationships

Assessment 1

3 Issues

There are many issues that issues that I cannot resolve myself:

Workplace Safety – Workplace safety is something that must be resolved, however it is difficult if many workers are following the bad workplace safety habits. One worker is not enough to make the workplace safer. It requires the whole workforce to work together.

Poor reputation – The reputation of the business also impacts the workers. Workers do not feel so happy or confident if their business does not have a good reputation. The reputation can cause workers to lose interest in their work and will blame others for causing the bad reputation.

Lack of Communication – Communication is very important for businesses. Workers must always communicate with each other, as this help keep the company flowing. If there is poor communication, there could be many risks such as misunderstandings, lack of teamwork and workers

Workplace Safety

Capability and Authority Matrix

Poor Reputation

Capability and Authority Matrix

Lack of Communication

Capability and Authority Matrix

Plan

Objectives

Follow WHS policies and procedures

Have a safe workplace

Build a strong team reputation for the business

Develop teamwork and communication

People Identified given the Objectives

Access the People and groups identified

To access the managers, I will hold a managers meeting. This is a meeting that involves all the managers consulting each other and discussing the actions that should be taken to resolve the issues and reach the objectives. Managers should be easily accessible as they are needed to make decisions and consult with others.

Workers are harder to access because there are more workers to consult with and communicate with.

Time needed for credibility

This plan will take 3 months. The performance of the staff will be reviewed every week to monitor the performance of the workers.

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This plan will take 3 months. The performance of the staff will be reviewed every week to monitor the performance of the workers.

Effort

All workers are expected to put all their effort into trying to improve the issues in the workplace. They must work as a team to remove these issues and become a better workforce.

Time Elapsed

This plan will take 3 months. The performance of the staff will be reviewed every week to monitor the performance of the workers.

Execution Plan

Culturally Sensitive communication

Discrimination is about not giving everyone a fair chance. If you are being treated differently because of your age, gender, race, religion, colour, etc you are being discriminated against. Equal Employment Opportunity groups are groups that are more likely to be treated unfairly, such as women, gays, foreign, etc.

The organisation must implement anti-discrimination policies and procedures. Anti-discrimination protects the people that get discriminated against. These people are especially known as EEO groups. The anti-discrimination legislation gives opportunities to those that need it. Employers and other people should not look at people for their skin, culture and background but their skills, talents and usefulness in the workplace.

Appropriate Choice of individuals and groups for each issue/objective

Managers

Workers

Trainers

External Consultants

Customers

All these people must be consulted with when making decisions to deal with the issue and meet the objectives. They are the main stakeholders of the company and they also know where the weaknesses and strengths are for the business.

Appropriate choice of communication channel

Communication is important. The management must be communicating to the employees as much as possible in order to reduce the confusion. The employees will work better if they know exactly what they need to do and why they are doing it. I will be communicating to them through emails, meetings and also just visiting areas of the workplace to check the progress and performance. This will generate a culture in the workplace and the role I have to play is to ensure that the culture is beneficial to the employees. I must control the culture and communicate better ways of improve the culture.

Meeting

A meeting is great for discussing topics that are relevant need a clear understanding. Meetings can be good for explaining, discussing and also brainstorming about certain ideas. Employees should be involved in the meeting to help identify the best opportunities as everyone will have a different view on how the company can improve.

Customer Feedback Form

Customers are the people that all companies want to satisfy. Satisfied customers means, more sales and more profits. A customer feedback form can identify all the areas that a company needs to improve in order to have an effective and efficient work operation.

Email

Giving customers the company email, can help get customer feedback and information from the customers directly. It helps because the customers can write as much as possible in an email. Therefore for getting detailed feedback, emails can be very effective.

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