Assessment 1 Manage operational plan

BBQFUN

BBQfun Operational Environment

BBQfun Policies and Procedures

The policies, procedures and standards of the e-commerce website should be clearly accessible to all visitors and stakeholders. This is a very important information which highlights all of the rules and regulations that the visitors must follow when using the website. The policies and procedures should also state policies which protect customer confidentiality and integrity, to make sure that customers are not impacting the experience of other customers.

Confidentiality Issues

There are many confidentiality issues when developing and maintaining an e-commerce website. The most significant confidentiality issue would be security of the storage of personal information about accounts. The company must therefore, make sure that the storage system, or database is secured with a reliable password encryption as well as a firewall, proxy, etc. for preventing hackers to access the database.

Emails can also be risky, as there are cases where people can intercept emails, using certain illegal programs. Because of this, emails should not contain personal and confidential information, as it is too risky to hold.

Integrity Issues

Consumer information integrity is the clearly a problem if sites fail to secure the customer data at the server or the client. Any information that the customers provide, is expected to be honest, and this can cause problems, as the anonymity of the e-commerce business, means that people may be able to get away with fraud and deceit, while not even showing their real face and information.

It is also very hard to trust e-commerce businesses because the majority of these websites are untrustworthy and may even be scams. Due to the fact that e-commerce businesses generally accept payment before shipping, many scammers use this opportunity to scam people by sending fake products or not even sending a product in the end. Therefore, many e-commerce websites find it difficult to start up, as the reputation is very important. Other competitors can also write fake reviews which cause many customers to avoid the website.

Availability Issues

Because the e-commerce website is very easy to access, customers can purchase products very easily. Because of this, it is very difficult to estimate the amount of demand a product has on the website because it will change a lot. This can cause availability issues, because products could be sold out very quickly if the deal is good.

Role of the Operational Plan

Operational and strategic planning are linked decision processes, which should be designed to inform and support one another for effective management of strategies to improve overall performance of the organization, whether business or non-profit.

An operational plan is important because it helps your team to:

Be clear about where you will get the necessary resources

Use those resources efficiently

Clearly define the most critical resource requirements.

Reduce risks where possible, and prepare contingency plans where necessary.

Think about the long-term future of the project, including its sustainability.

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ainability.

New Operational Plan

This will be a new operational plan for the development of the e-commerce business. The main operational steps for this plan are:

Research

Site definition and planning

Information architecture

Site design

Site construction

Site marketing

Tracking, evaluation, and maintenance

Developing a large web site is a process that may have far-reaching budgetary, personnel, and public relations consequences for an organization, both during the development of the site and long after its deployment. Too many web sites begin life as ad hoc efforts, created by small interest groups working in isolation from their peers elsewhere in the organization and without fully considering the site’s goals within the context of the organization’s overall mission. The result of poorly planned, hasty development efforts often is an “orphan site,” starved of resources and attention.

Budget

Additional Expenses

Action Plan

Performance Indicators – balanced Scorecard

Risk Management Plan

Risk 1

Risk 2

Risk 3

Proposal for Resourcing

Resource Requirements for Ecommerce strategy

eight online sales and customer service people will be needed to manage increased online customers

since stores are overstaffed, need for four online people could be met from drawing from existing employees at the two stores

no current staff have any online customer service skills

management would like to develop people through re-training rather than hire new staff to handle online sales

six delivery trucks needed to enable distribution

e-commerce website will take 50 days to develop

three forklifts are needed

four additional warehouse workers are needed

six additional drivers are needed

office space will need to be reconfigured.

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