Assessment 1 – role play (1)

Task A

Business Requirements Documents

Team Members

Owner

John Vandrine

Permanent Staff

Deb Papadopoulos

Dawn Schultz

Danny Jones

Paul Trang

Mae Willis

Terry De Santo

6 Casual Staff

Organisational Chart

Version Signoff

1Kung

Context Diagram

Draft Problem Statement

The population of the town has grown steadily in the last two years and another video store opened in the town six months ago, which, whilst not as old or as big as Diamond Video Rentals, has grown rapidly in the short period.

John Vandrine is concerned that the business has not grown in line with the town’s growth and patronage seems to be static or even in a slight decline. Also, customer complaints seem to be increasing. With the advent of the new video store, John is keen to increase the competitiveness of his business.

John has asked IT Solutions to perform an investigation into the benefits of computerising the day-to-day business of the video store.

Memo

To: Mary

From: Kung, IT Solutions

Standard and Reference of Documentation and Record Management

Product: Records management – General

Available to buy from Sai Global Web shop which is the standard of Documentation and Record management, it costs $74 for a hard copy of the standard, it Provides the best practical records management policies and procedures to ensure that appropriate attention and protection is given to all records, and that the evidence and information they contain can be retrieved more efficiently and effectively.

It covers the following topics;

Appraisal and disposal

Strategies

Storage

Responsibilities

Control

Training

Information Gathering Techniques

Primary data

For collecting primary data, David and John must distribute questionnaires and surveys to help identify the best opportunities for promotion of products in Japan. This is information that has been collected first hand which makes it primary data.

Secondary data......

Secondary data

Researching on government websites and other useful internet websites will be a good idea of the most popular methods of promoting and the most effective methods. These websites are the ones that are trustworthy and hold important information.

Primary data is the data collected by the researcher themselves, i.e.

interview

observation

action research

case studies

life histories

questionnaires

ethnographic research

longitudinal studies

Secondary sources are data that already exists

Previous research

Official statistics

Mass media products

Diaries

Letters

Government reports

Web information

Historical data and information

Questions to Ask

How did you run the business when it first started off?

How did you cope with the running of Diamond Video Rentals by yourself?

How do you measure the profit margin of Diamond Video Rentals?

In which areas do you believe the business is having the most trouble?

Where do you want the business to be in the future?

How long does it take for staff to answer general questions from customers?

How long does it take to notify the customers of their overdue movies?

How do the customers re-act to the services provided by your staff?

How do customers give their feedback?

Do you promote your business in any form? Such as newspaper ads?

Questionnaire

Please fill in all questions

What do you think of the current level of service provided by the staff?

Low

Medium

High

Do you believe the process to lend out a movie is too time consuming?

Yes No

What areas do you believe should need improving? (Tick those that apply)

General Questions

Bookings

Loaning

New Memberships

Overdue

Availabilities

What changes do you believe need to be made to improve the business workings? ...