Assessment 1 – role play DKElextronix

Task A Business Requirements Documents

Version and Sign-off

Introduction

DKElectronix is facing tough times at present with the cost of small electrical appliances dropping due to the rise in imports of cheaper stock as a result of a reduction in sales tax. The company is concerned that if it does not find a way to improve its profitability it may not survive. At a recent board meeting, a decision was made to investigate the possibilities of e-commerce as a way of improving profitability.

The company needs a Business requirements document to identify all the business requirements or this project.

Company Description

DKElectronix is a (fictional) medium sized manufacturing company based in the outer suburbs of a large city. The company has been in existence for twenty years, manufacturing small electrical appliances, such as hairdryers, toasters, and electric blankets.

DKElectronix has always had a progressive and dynamic management and has managed to stay in business by being prepared to make changes to the way it operates and to the products it sells.

Key Requirements

Impact of E-Commerce

E-commerce is basically the online market, and is the exchange of goods for money, done purely online. This usually involves delivery within or outside the country. E-marketing is a term that is becoming more and more common as technology develops. Telecommunications has made communication on the internet much more efficient than physical communication strategies. E-marketing is about using the internet to market products and services to consumers. It has become so popular and effective because of the ability that the internet has, to connect and reach a larger group of people. Both these terms are explored and will only grow stronger as the world becomes more globalised and developed.

Summary of Findings

The number of E-commerce businesses are increased rapidly, as globalisation has become a more and more significant. Restrictions and costs of delivery and shipment has made e-commerce more and more effective for trading. E-commerce also allows companies and businesses to reach customers that would be impossible to reach without e-commerce.

Because E-Commerce has very low physical presence, it is important to advertise a lot. People may not see your shop or building, but advertising will help customers and clients become aware of your products and services.

E-Commerce is already a very risky businesses and the future of the internet is still unknown. The trends and patterns of consumers are also unpredictable, however for now, E-Commerce is opening many opportunities for businesses around the world. Most large retail brands will have created their own website e-business for extra sales and international sales.

DKElectronix will have to work very hard to make the E-commerce aspect of the business become popular with customers.

Task B – Feasibility Study

Business Requirements Summary

The Business Requirements very general and the organisation will be able to provide these requirements easily. The company will be able to improve with hard work and effective planning. The customers must be targeted well and attracted by an effective and efficient incentive. E-Commerce is relatively cheap to expand in, however as the e-business gets bigger, more investments will have to be made, such as customer service consultants, more offices, increased production, etc.

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very general and the organisation will be able to provide these requirements easily. The company will be able to improve with hard work and effective planning. The customers must be targeted well and attracted by an effective and efficient incentive. E-Commerce is relatively cheap to expand in, however as the e-business gets bigger, more investments will have to be made, such as customer service consultants, more offices, increased production, etc.

Project Summary

Project name: E-Commerce Development

Responsible Analyst: me and Litoinna Bradshaw

Responsible User: Customers

Scope: To develop a e-commerce aspect of the business

Start Date: 1/9/14 End Date: 1/1/15

Budget: $50,000

Background

Problem: DKElectronix is facing tough times at present with the cost of small electrical appliances dropping due to the rise in imports of cheaper stock as a result of a reduction in sales tax. The company is concerned that if it does not find a way to improve its profitability it may not survive.

New System Alternatives

Outsource a Website Maintenance Service to take care of website needs

Create website and maintain the business with employees

Recommended Solution

I believe that using employees will be the best for a small e-commerce business such as DKElectronix, however if the company grows rapidly, the company should begin outsourcing from professionals so that the company can focus on more important aspects.

Task C – Training

Training Table

Training Session Plan

Company Name: DKElectronix

Type of Training Session:Website Creation and Customer Service

Duration: 1 Day

Time:9am to 4pm

Please rate the following from 1 to 4 by circling a number next to each category:

(1 = Very Good / 2 = Good / 3 = Unsatisfactory / 4 = Bad)

1. Trainer preparation for the session 1 2 3 4

2. Trainer presents the topic clearly ...