Assessment 1 written questions




Assessment 1 written questions

  • Identify and summarise at least four communication responsibilities expected of leaders.
  • 1.An expectation that leaders are assumed to have is to communicate a message staff can trust.

    2.Leader are expected to be transparent when communicating a message by not holding any information back.

    3.It is expected that a message from a leader is fair to everyone that is receiving it.

    4.In most cases, a message coming from a leader is expected to motivate the staff.

  • List five characteristics of effective communication that can used by managers when communicating with their staff or customers.
  • 1.Self-awareness




    5.Social skills

  • Discuss four (4) styles of leadership and the impact each of the identified styles on organisational culture.
  • Directive Leadership: A Culture of Consistency

    Directive leadership utilizes a pyramid structure, with power flowing from the top down. Those at the top give those at the bottom specific instructions and tasks. 

    Transformational Leadership: A Culture of Inspiration

    Transformational leadership is all about exploring what defines your organization’s culture—and making changes to improve it. Transformational leaders begin by bringing team members together to provide honest feedback. 

    Servant Leadership: Culture of Inclusion

    Servant leadership flips the organizational pyramid, creating an atmosphere where everyone serves as a leader. The leader’s task is to establish an organization’s visionary goals and strategic direction. 

    Participative Leadership: Culture of Innovation

    Relying on a democratic approach, participative leadership works to build consensus among team members. As with transformational leadership and servant leadership, participative leadership earns trust and commitment to achieve whole-system change. Leaders make the final decision, but they do so through a process of compromise, collaboration, and consensus building that engages all team members. 

  • Discuss three strategies that a leader can use for building trust and confidence with colleagues.
  • Open and effective communication is a key reason for a leader’s success. Being an effective communicator is more than just being able to convey a message that is clear; it also means being a good listener, checking for understanding and paying attention to the non-verbal signs. Openness allows the employee to be more engaged in the workplace and it’s a great way of deepening your relationship with the employee. It creates loyalty, mutual respect and a positive work environment. Employees want to feel like they are part of the bigger picture.

    Don’t tell the employee what you think they want to hear but instead what they need to hear. It will help them tremendously with their personal and professional growth. In fact, one of the most powerful ways of building trust is to be transparent.

    It is important to hold your employees accountable, but don’t let that escalate out of control. Don’t let bad situations become an opportunity send him to failure. When a mistake happens, own it — and don’t place blame.

  • Discuss three characteristics of an ethical leader.
  • ......

    Assessment 1 written questions
    Last updated: Feb 2024

    Page 1

  • Discuss three characteristics of an ethical leader.
  • Justice

    An ethical leader is continuously impartial and just. They have no favourites, and treat everyone equally. Under an ethical leader, no employee has any reason to fear biased treatment on the basis of gender, ethnicity, nationality, or any other factor.

    Respect others

    One of the most significant traits of ethical leadership is the respect that is given to followers. An ethical leader shows respect all members of the team by listening to them attentively, appreciating their contributions, being sympathetic, and being generous while considering differing viewpoints.

    Focus on teambuilding

    Ethical leaders foster a sense of community and team spirit within the organization. When an ethical leader strives to achieve goals, it is not just personal goals that they’re concerned about. They make genuine efforts to achieve goals that benefit the entire organization – not just themselves.

  • Outline five ways to develop new work skills  
  • Invest in top-quality resources for learning;

    Set a clear goal that you want to reach;

    Ditch learning styles;

    Teach what you learn;

    Spend More Time Practicing Things You Find Difficult.

  • Outline two ways to more effectively manage time at work.
  • ·         Know goals.

    ·         Prioritise tasks;

    ·         Eliminate distractions.

  • Discuss the concept of personal development planning.
  • Personal development planning is the process of creating an action plan based on awareness, values, reflection, goal-setting and planning for personal development within the context of a career, education, relationship or for self-improvement.

  • Outline at least five crucial components of a personal development plan.
  • A comprehensive personal development plan should have several key components. These components include self-discovery, a development plan, periodic evaluations, and a continuous improvement plan.

  • Explain the purpose of quantitative research and identify at least three ways of sourcing quantitative data.
  • Qualitative research seeks to answer questions about why and how people behave in the way that they do. It provides in-depth information about human behaviour.

  • Surveys, whether conducted online, by phone or in person. These rely on the same questions being asked in the same way to a large number of people;
  • Observations, which may either involve counting the number of times that a particular phenomenon occurs, such as how often a particular word is used in interviews, or coding observational data to translate it into numbers; and
  • Secondary data, such as company accounts.
  • Explain the purpose of qualitative research and identify at least three ways of sourcing qualitative data.
  • Qualitative research is defined as a market research method that focuses on…


    Assessment 1 written questions
    Last updated: Feb 2024

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