Assessment 1 – written questions

Assessment 1 – Written Questions

Question 1

Total quality management is an organisational system that promotes and encourages the continuous improvement of the business, through many different factors. The main factors that total quality management addresses are customer service and waste reduction factors. The main strategy to improve the quality of teams is to use problem solving strategies and techniques, to identify weaknesses and develop strategies to eliminate the weaknesses of the company.

Question 2

Defects – having to repair or replace products and equipment

Processing – too many features that are not required

Motion – products and people moving too much

Inventory – having to store all the inventory

Over production – creating too much products that are demanded

Transportation – transportation of products, suppliers and materials

Waiting – time wasted due to waiting between supply chain.

Question 3

Five S’s of Hiroyuki Hirano

Sort- remove all things that are not necessary

Straighten – arrange the items that are essential

Shine – kept the working environment and the equipment clean and tidy

Standardising – make cleaning and checking a routine practice

Sustaining – make sure that you keep implementing the steps and improving continuously.

Question 4

Six Sigma (DMAIC) stands for: Define, Measure, Analyse, Improve, Control

Benefits of the Six Sigma and DMAIC

Improves customer loyalty

Reduced cycle time

Less waste

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Less waste

Better time management

Sustainability

Employee motivation

Team building and development

Reduction of accidents and risks

Better health and safety

Better supply chain management

Improved management and operating procedures

Question 5

PDCA stands for Plan-Do-Check-Act or Plan-Do-Check-Adjust. This is a 4 step management strategy which involves these 4 words:

Plan – Establish the objectives and processes necessary to deliver results in accordance with the expected output (the target or goals).

Do- Implement the plan, execute the process, make the product, etc.

Check – analyse and monitor the results. Identify any performance gaps and issues and identify ways of improving the performance.

Adjust – use the results from the check step, to identify ways to improve the plan and get a better performance.

Question 6

Normal Distribution Curve

Question 7

Question 8

This is to make sure that the customers are satisfied with the process and the time order.

Question 9

Question 10

A)

Use a scatter diagram to examine theories about cause-and-effect relationships and to search fo root causes of an identified problem.

B)

Use a scatter diagram to design a control system to ensure that gains from quality improvement efforts are maintained.

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