Assessment 1 – Written Report for Change (1)
Manage Innovation and Continuous Improvement Assessment 1
The key systems that were used by AC Gilbert were the Design system, planning system, purchasing system, manufacturing system and distribution system which could be split into 3 other systems. All these systems were important for AC Gilbert to make the best quality toys possible. A team was assigned to each system to make sure that each part of the process was done carefully.
b. operational systems
The Key Result Areas to evaluate the effectiveness of the supply chain are the quality of the products. The main aim of the supply chain is to create the best quality products at the cheapest price possible. Therefore the cost of the supply chain is another measurement of the effectiveness of the supply chain. Use of technology was another measurement. Number of Customers, Financial Performance, People, Processes, Etc are all good KRAs.
Exceptional product and service quality
Time-efficient and cost-effective development processes
Expert and knowledgeable staff
The main KPI was the amount of profit achieved every year. This was a clear indicator of the success of the business. Other KPIs were factors like the number of sales, market share and number of designs. Customer reputation is quite hard to measure but it has great impact on the success and performance.
Provide the financial, physical, human and time resources to support an annual professional development program for all AC Gilbert employees
The performance reviews of the AC Gilbert toys were very positive before 1950s. The reviews said that the products of AC Gilbert were high quality and the best of the industry, this made the company on of the biggest in the world. After 1950s the AC Gilbert failed to catch on to the new trends of fashion and dolls. The quality also got worse and the all the accessories were not even provided for the customers.
The service level agreement was made to make sure that the products were high quality and worth the money spent. Customers were unhappy with the quality and service that they were getting and this gave AC Gilbert a very negative image to the customers.
SLAs measure the service provider’s performance and quality in a number of ways. Some metrics that SLAs may specify include:
There are many ways to measure the performance of the supply chain for example:
It is important to look at the number of people within the supply chain. Having a smaller supply chain will mean much faster production because there is less transport and storage time.
Have to look at areas such as:
There is also a lot of other…...
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