Assessment 1 – Written Report for Change
Part A – Fast Track Couriers
Requirements for change
Explanation for the changes
Goal A is essential to business to ensure
Goal B is essential to business to ensure
Organisation’s Current State
Major Change Requirements
Specialist Consulted to Identify Changes
Trucking Manager/ operation manager helped in identifying purchases of new operational equipment and various activities of truckers which need to be coordinated and identify training needs of drivers so that work place injuries can be reduced.
Office manager is helped to identify motivation needs of office workers so that they feel motivated to learn and develop.......
What is needed for the change management plan
General Manager to ensure reports are provided to stakeholders and they are satisfies with current situation.Human resource manager: will collect all feedback and assessments on change management and provide detail report to general manager.
Trucking manager: will coordinate and manage activities of trucking team and authorise operational equipment purchase.
Recommendation and conclusions
Use of productivity function of GPS /PDA and implementation of one person/truck are of highest priority by the end of first quarter of financial year 2012 as it will lead to efficient use of resources and will reduce need to hire truckers from outside to achieve expansion plans. It will also help in reducing work place injuries. However active involvement of Trucking manger, human resource manager and General Manager is must to ensure smooth transition and to motivate employees to accept change in positive way.
Part B – AC Gilbert
The key systems that were used by AC Gilbert were the Design system, planning system, purchasing system, manufacturing system and distribution system which could be split into 3 other systems. All these systems were important for AC Gilbert to make the best quality toys possible. A team was assigned to each system to make sure that each part of the process was done carefully.
The Key Result Areas to evaluate the effectiveness of the supply chain are the quality of the products. The main aim of the supply chain is to create the best quality products at the cheapest price possible. Therefore the cost of the supply chain is another measurement of the effectiveness of the supply chain. Use of technology was another measurement. Number of Customers, Financial Performance, People, Processes, Etc are all good KRAs.
The main KPI was the amount of profit achieved every year. This was a clear indicator of the success of the business. Other KPIs were factors like the number of sales, market share and number of designs. Customer reputation is quite hard to measure but it has great…...
You've reached the end of your free preview.
Want to read all pages?