Assessment 1 – Written Report for Change

Part A – Fast Track Couriers

3.

Requirements for change

Implement PDA/GPS productivity function in first quarter 0f 2012 financial year

implement one person/truck policy using lifting gate in the first quarter of2012 financial year

GPS/PDA trainer

Lift gate trainer.

GPS/PDA equipment.

Room equipped with training facilities.

One tail based truck at base for training.

Explanation for the changes

Goal A is essential to business to ensure

Most efficient use of resources. Management will look at traffic conditions job difficulty etc. to optimize fleet usage.

Job performance measurement

Recognition of performance.

Goal B is essential to business to ensure

Most efficient use of resources

Reduce need to hire external truckers.

Reduce possibility of lifting injury

4.

Organisation’s Current State

Lot of opportunities to participate in learning and development activities but little interest to gain in head office employees.

Large number of work place injuries.

Low employee engagement score in drivers.

History of industrial disputes regarding pay and change issues. GPS/ PDA are being used to record time of job and drivers satisfied with its working

5.

Performance

6.

External Trends

Competitor planning at same to expand in regional area of NSW may offer more attractive quotes to customers for large and small deliveries.

Threats by trucker union at national level may impact the implication of GPS/PDA to find productivity of jobs

7.

Major Change Requirements

Testing of distribution management system is to be ceased and allow implementation in first quarter of 2012 financial year.

The truck fleet will be expanding by 8 trucks within 2012 financial year.

Small distribution hub will be positioned at Maitland, Goulburn, Nowra and Bathurst.

20% of regional deliveries will be completed in next three years.

8.

Specialist Consulted to Identify Changes

Trucking Manager/ operation manager helped in identifying purchases of new operational equipment and various activities of truckers which need to be coordinated and identify training needs of drivers so that work place injuries can be reduced.

Office manager is helped to identify motivation needs of office workers so that they feel motivated to learn and develop.

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ation needs of office workers so that they feel motivated to learn and develop.

9.

What is needed for the change management plan

GPS/PDA trainer

Lift gate trainer.

GPS/PDA equipment.

Room equipped with training facilities.

One tail based truck at base for training.

10.

General Manager to ensure reports are provided to stakeholders and they are satisfies with current situation.Human resource manager: will collect all feedback and assessments on change management and provide detail report to general manager.

Trucking manager: will coordinate and manage activities of trucking team and authorise operational equipment purchase.

Recommendation and conclusions

Use of productivity function of GPS /PDA and implementation of one person/truck are of highest priority by the end of first quarter of financial year 2012 as it will lead to efficient use of resources and will reduce need to hire truckers from outside to achieve expansion plans. It will also help in reducing work place injuries. However active involvement of Trucking manger, human resource manager and General Manager is must to ensure smooth transition and to motivate employees to accept change in positive way.

Part B – AC Gilbert

1.

The key systems that were used by AC Gilbert were the Design system, planning system, purchasing system, manufacturing system and distribution system which could be split into 3 other systems. All these systems were important for AC Gilbert to make the best quality toys possible. A team was assigned to each system to make sure that each part of the process was done carefully.

Supply chain

Operational Systems

Design system

Engineering

Sales

Accounting

Management

Marketing

Manufacturing

2.

Product Distribution

3.

2)

The Key Result Areas to evaluate the effectiveness of the supply chain are the quality of the products. The main aim of the supply chain is to create the best quality products at the cheapest price possible. Therefore the cost of the supply chain is another measurement of the effectiveness of the supply chain. Use of technology was another measurement. Number of Customers, Financial Performance, People, Processes, Etc are all good KRAs.

The main KPI was the amount of profit achieved every year. This was a clear indicator of the success of the business. Other KPIs were factors like the number of sales, market share and number of designs. Customer reputation is quite hard to measure but it has great…

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