Assessment 2 develop a change management strategy

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Assessment 2 develop a change management strategy

Assessment 2 – Develop a change management strategy

Change Goals

Goal A: Implement PDA/ GPS usage (productivity function) on truck fleet in the first quarter of the 2012 financial year.

Who Is impacted: Truck Fleet

How are they impacted: They will now be communicated with and monitored using PDA and GPS.

When the impacts will be realised: First quarter of 2012 financial year

Goal B: Implement one person/truck policy using automatic lift gates in the first quarter of the 2012 financial year.

Who Is impacted: Everyone

How are they impacted: A One person/truck policy will now be implemented with the automatic lift gates

When the impacts will be realised: First quarter of 2012 financial year

Change Requirements

  • Implement PDA/GPS productivity function in first quarter 0f 2012 financial year
  • implement one person/truck policy using lifting gate in the first quarter of2012 financial year
  • GPS/PDA trainer
  • Lift gate trainer.
  • GPS/PDA equipment.
  • Room equipped with training facilities.
  • One tail based truck at base for training.
  • Cost of Change

  • GPS/PDA trainer
  • Lift gate trainer.
  • GPS/PDA equipment.
  • Room equipped with training facilities.
  • One tail based truck at base for training.
  • Risks

    Competitor planning at same to expand in regional area of NSW may offer more attractive quotes to customers for large and small deliveries.

    Threats by trucker union at national level may impact the implication of GPS/PDA to find productivity of jobs

    Possible Benefits

  • Lot of opportunities to participate in learning and development activities but little interest to gain in head office employees.
  • Large number of work place injuries can be prevented
  • Low employee engagement score in drivers can be improved
  • History of industrial disputes regarding pay and change issues. GPS/ PDA are being used to record time of job and drivers satisfied with its working can be resolved
  • Benefits against Cost

    Use of productivity function of GPS /PDA and implementation of one person/truck are of highest priority by the end of first quarter of financial year 2012 as it will lead to efficient use of resources and will reduce need to hire truckers from outside to achieve expansion plans. It will also help in reducing work place injuries. However active involvement of Trucking manger, human resource manager and General Manager is must to ensure smooth transition and to motivate employees to accept change in positive way.

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    Assessment 2 develop a change management strategy
    Last updated: Feb 2024

    Page 1

    Categorised Changes

    Feasible

    Implement PDA/ GPS usage (productivity function) on truck fleet in the first quarter of the 2012 financial year.

    Maybe Feasible

    Implement one person/truck policy using automatic lift gates

    Not Feasible

    Risk Analysis

    Bank risks

    Likelihood – the likelihood for this risk is quite low.

    Consequence – a loss of money

    Priorities – high

    Options – bank security, private banking,

    By-Law Compliance Risk

    Likelihood – high

    Consequence – fines and reputation lost

    Priorities – Medium

    Options – change strategy and operation to comply with laws

    Change Management Plan

    Stakeholders

    General Manager: to ensure reports are provided to stakeholders and they are satisfies with current situation. Human resource manager: will collect all feedback and assessments on change management and provide detail report to general manager.

    Trucking manager: will coordinate and manage activities of trucking team and authorise operational equipment purchase.

    Communication Plan

    Training Plan

    Measure Success

    Key performance indicators can be both quantitative and qualitative measurements of how a business or employee is progressing towards the organizational goals. There qualitative and quantitative measures are reviewed and broken down into different segments and areas which differentiate employees. The achievements and progress of the employees will be reported by the organization and will be easily accessible by managers and supervisors who are analysing the employees.

    KPIs should be flexible and need to reflect the organisation’s goals. This is because the goals of an organization are likely to change once goals are met or the company develops. The market also changes constantly making the customers change. This will make the KPIs adjust to the new market trends and preferences.

    Key Performance Indicators are an effective and useful way of maintaining organization performance and increasing the progress of an organisation reaching their goals and objectives.

    Report Success

    There are many ways to communicate to the stakeholders of the company effectively.

    The first method is Face-to-face communication. This is the most effective way to communicate the organisation’s success and performance. Face-to-face communication could be face-to-face conversations, meetings and walk around management. These ways get the most attention from employees.

    Electronic communication is less personal and less effective than face-to-face communication Emails, messages, phone calls and website communication will not get the employees attention.

    The last category is by print, such as letters or notice boards

    ...

    Assessment 2 develop a change management strategy
    Last updated: Feb 2024

    Page 2

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