assessment 2 ensure team effectiveness




assessment 2 ensure team effectiveness

Assessment 2

Task 1


Policies for management performance and behaviour

  • having a clearer understanding of management’s expectations of them
  • better aligning their behaviour, attitudes, attendance and performance to the organisation’s needs and cultural expectations
  • developing better capability and knowledge to do their jobs
  • accepting that they are personally accountable for their actions and performance
  • actively working towards achieving organisational and personal performance goals
  • better understanding the link between their work performance and organisational outcomes
  • being subjected to disciplinary action
  • 2.

    To enhance the image of the organisation, I can:

  • create a marketing plan which improves the image
  • train staff to provide better quality products and better customer service
  • invest in improvements in the public relations or renovations, etc.
  • 3.

  • Show appreciation for hard work and good behavior
  • Make sure all staff are focused and that there are no distractions in the workplace
  • Avoid any negative attitudes
  • Make sure team work is encouraged and practiced
  • 4.

    Team suggestions and opinions in the workplace

    Customer feedback

    Manager’s opinions and advice

    Task 2

    Team performance plan

    There are many steps and strategies to build a team performance plan:

  • Identify the desired performance levels of the team
  • Identify how these performance levels will be achieved
  • Provide guidance and direction to the team
  • Measure progress towards the desired performance levels
  • The Team Performance Plan should align with the organisation’s overall objectives. This can be achieved by:

    1. Aligning the Team Performance Plan with the Team Purpose

    2. Aligning the Team Purpose with the organisation’s objectives

    Team Performance Plans might include the following types of goals:

  • Key Performance Indicators (KPIs)
  • Goals to improve team competency
  • Team building goals
  • Team cohesion

    Teams that are cohesive, productive, and efficient — and whose members enjoy doing their work and working together — don’t happen by accident. Successful teams are cohesive because team members work cooperatively, sharing common goals as well as the resources to achieve them. here are many ways to build team cohesion.

  • Clarify the common goals and purposes. Make the team’s purposes clear.
  • Clarify each person’s role in achieving the common purpose.
  • ......

    assessment 2 ensure team effectiveness
    Last updated: Feb 2024

    Page 1

  • Clarify each person’s role in achieving the common purpose.
  • Put team members in touch with the people who use what they do.
  • Pay attention to conflicts when they arise
  • Work out ways to resolve conflicts.
  • Remember your leadership role.
  • Make sure team members interact at meetings.
  • Allow team members to have input into their jobs.
  • Make sure there is room for minority or unpopular views. T
  • Appraise and reward the team as a whole.
  • Appraise and reward each employee individually, including a review of his or her teamwork.
  • Team work

  • Consider each employee’s ideas as valuable.
  • Be aware of employees’ unspoken feelings. Act as a harmonizing influence.
  • Be clear when communicating.
  • Encourage trust and cooperation among employees on your team.
  • Encourage team members to share information.
  • Delegate problem-solving tasks to the team.
  • Facilitate communication.
  • Establish team values and goals; evaluate team performance.
  • Make sure that you have a clear idea of what you need to accomplish
  • Use consensus. Set objectives, solve problems, and plan for action.
  • Set ground rules for the team. These are the norms that you and the team establish to ensure efficiency and success.
  • Encourage listening and brainstorming. As supervisor, your first priority in creating consensus is to stimulate debate.
  • Liaise with stakeholders

    1. Meetings – One of the most common ways to communicate. They can vary from only 1 person to thousands based on message and audience appropriate.

    2. Conference Calls– These days this is the most common as it does not require the time and expense of travel. The dialogue can take place though its dependant on voice intonation and clarity of the verbal message.

    3. Newsletters/ Email/ Posters – This strategy is one way communication and utilizes emailed updates, hard copy brochures, posters, newsletters mailed or emailed.

    4. Hallway Conversations, Bathroom conversations – These meetings are great for one on one communication, but also be clear and do not establish false expectations with casual comments dropped.

    5. Lunch Meetings, Drink at the bar after work – These casual environments can be great for connecting, getting feedback, ideas, and work to build support

    6. Events – are an easy forum to get the input on what support exists, feedback on ideas, brainstorming to strengthen your communication and build stakeholder support

    7. Voice mail – this is often underutilized since email is so common but still shown to be more often listened to than an email will be read.


    assessment 2 ensure team effectiveness
    Last updated: Feb 2024

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