Assessment 2 Tour Guide

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Description

Assessment 2 Tour Guide

SITTIND001

Source and Use Information on the tourism and travel industry

Assessment task 2

Career Development Plan

Tour Guide

Industry Context

Tour Guides offer company and information to individuals or groups of travelers. They are knowledgeable and savvy about the places they show to tourists. On tours that include sightseeing historical buildings, sites, and locations, Tour Guides must be able to provide travelers with all the information they should know about the place they’re visiting. Most Tour Guides work on a pre-established route and visit a selected list of locations. They are usually employed by tour operators, hotels, resorts, and other establishments such as museums or historical landmarks. However, some Tour Guides work independently or are self-employed.

Responsibilities

  • Greeting and welcoming customers to the tour.
  • Informing customers about the itinerary for each tour.
  • Planning itineraries in accordance with weather forecasts and the length of each tour.
  • Scheduling visits and purchasing tickets to museums, galleries, protected parks, and other attractions ahead of time, if required.
  • Planning alternate activities in the event that cancellations, closures, or weather prohibit you from attending scheduled events.
  • Gathering and maintaining the requisite equipment for each tour.
  • Familiarizing yourself with the layout and history of the region or establishment in which you will be working.
  • Familiarizing customers with each region or establishment.
  • Encouraging guests to apply sunscreen regularly and to remain hydrated, if applicable.
  • Directing customers to other, non-competing services that might be of interest to them.
  • Typical Employers

  • Private touring companies
  • Small specialist organisers
  • Major international tour operators
  • ......

    Assessment 2 Tour Guide
    Last updated: Feb 2024

    Page 1

    international tour operators

  • Bespoke tour designers
  • Cruise liners
  • Qualifications

    A degree is not a standard formal requirement for this role, though it may be an advantage. 

    Experience

    Prior experience as a Tour Guide is advantageous.

    Key skills for tour operators

  • A demonstrable interest in travel
  • Knowledge of key holiday destinations
  • Foreign language skills
  • Excellent interpersonal skills
  • Communication skills
  • Customer service skills
  • Organisational skills
  • Good time management skills.
  • Laws and Regulations

    Consumers have many rights in Australia. You must not mislead consumers when you are giving your itinerary or when you are putting prices, photos and descriptions on your website. Inclusions and exclusions need to be accurately described. Because if your descriptions are not accurate, the consumer has the right to claim a refund and other compensation.

    Career Aims and Objectives

    1. Looking to secure a Tour Guide position that will allow a knowledgeable individual to display exceptional communication and people skills.

    2. Reach five years of experience in tour guide career

    3. Searching for a Tour Guide position that enables the use of excellent people and communication skills.

    Development Opportunities

  • Looking into a Tour Management Position
  • Opening a personal business in Tour management
  • ...

    Assessment 2 Tour Guide
    Last updated: Feb 2024

    Page 2

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