Assessment 3 BSBCOM603 -111

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Assessment 3 BSBCOM603 -111

Assessment 3

Report for the senior management

1. EXECUTIVE SUMMARY

The components of the compliance management system

The organisation has grown quickly and the management and compliance systems have not had a chance to catch up. Issues were found with the last audit and there has been some disquiet from the association’s stakeholders about the way the association has been managed – particularly with the cash handling processes and keeping of transaction records. The business manager is totally focused on providing the best possible outcomes for the clients.The culture of the business is focussed on having a good time while helping the community.

Many policies are documented; however, there still remains some training and motivational issues in relation to implementing them appropriately. Some of the policies include:

  • risk management policy
  • sexual harassment policy
  • credit card policy
  • expense reimbursement
  • financial handling policy
  • expenses policy
  • equal employment opportunity policy
  • work health and safety policy.
  • Planning and establish the compliance management system for Charity-Care the CEO has handed the current documents relating to the policies and procedures. The association has many compliance requirements under the associations act, tax law, and tender agreement. Implementing a computerised financial management and payroll system are needed

    2. ESTABLISHMENT OF SYSTEM

    The compliance management responsibilities for all personnel

    ● Charity-Care CEO – Joan Murphy

    Approve the compliance management system for Charity-Care

    ● Charity-Care business manager – Jo Tully

    Control the whole compliance management system

    ● Computer-Care warehouse manager – Jack O’Toole

    IT control the stock and audit in the warehouse

    ● Computer-Care retail manager – Mary Taylor

    IT control the stock and audit in Care retail

    ● Woolloongabba Community-Care centre manager – Judith Moore

    Manage the customer complaint all about the customer care policy and conduct training for care centre receptionist

    ● Woolloongabba Community-Care centre receptionist – Peggy White

    Manage the customer complaint and follow all about the customer care policy

    ● Spring Hill Community-Care centre manager – Helen Ng

    Manage the customer complaint all about the customer care policy and conduct training for care centre receptionist

    ● Spring Hill Community-Care centre receptionist – Julie Jones

    Manage the customer complaint and follow all about the customer care policy

    ● Charity-Care bookkeeper – Jenny Aviel

    Control the financial policy including audit and funding

    ● Charity-Care payroll clerk – Tom Brown

    Control the payroll

    ● Charity-Care accounts receivable clerk – Maggie Saldais

    ......

    Assessment 3 BSBCOM603 -111
    Last updated: Feb 2024

    Page 1

    Control the receipt ,cheque

    ● Charity-Care accounts payable clerk – John Tomlin

    Control expenses policy

    Methods

  • Meeting
  • A group of Charity-Care come together to discuss issues, to improve communication, to promote coordination or to deal with any matters that are put on the agenda and to help get any jobs done. For any meeting to be successful it needs the support of the group involved, or the organisation behind it and it must have the intention of achieving some goal or objective.

    Purpose of MeetingsBe very clear on why you are calling a meeting. And have to be very clear on what you want to accomplish and why you are bringing together the group of people that have been invited.

  • Survey
  • Employee surveys are tools used by organizational leadership to gain feedback on and measure , and . Usually answered anonymously, surveys are also used to gain a holistic picture of employees’ feelings on such areas as working conditions, supervisory impact, and motivation that regular channels of communication may not. Surveys are considered effective in this regard provided they are well-designed, effectively administered, have validity, and evoke changes and improvement

    Templates they should use to supply information to you.

    1.Memo

    Memo

    2.Meeting Agenda

    Meeting Agenda – [Meeting Title]

    Meeting Information

    Objective:

    Date:[01/01/2000]Location:[Enter Room Number]

    Time:6:00 AMMeeting Type:[Type of Meeting]

    Call-In Number:[List number]Call-In Code:[Enter code]

    Called By:[Name]Facilitator:[Name]

    Timekeeper:[Name]Note Taker:[Name]

    Attendees:[List Names]

    Preparation for Meeting

    Please Read:

    Please Bring:

    Action Items From Previous Meeting

    Item/Responsible/Due Date

  • [Item Description] / [Responsible]/[Due Date]
  • Agenda Items

    Item/Presenter/Time Allotted

  • ...

    Assessment 3 BSBCOM603 -111
    Last updated: Feb 2024

    Page 2

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