Assessment 3 BSBWOR502 Lead and Manage Team Effectiveness




Assessment 3 BSBWOR502 Lead and Manage Team Effectiveness

BSBWOR502 Lead and Manage Team Effectiveness

Assessment 3

Describe how you maintained an open communication process between stakeholders (manager, team)

Open communication occurs when all parties are able to express ideas to one another, such as in a conversation or debate. On the other hand, closed communication occurs when only one person is actively communicating, like a lecture from your professor.

Positive and negative

Positive communication occurs when all parties involved feel that they were heard. Negative communication occurs when people feel like they were not heard or feel that they were attacked. Yelling, name-calling and arguing are some examples of negative communication.

Trust is key.What is needed to nurture an environment of open communication? All high-performing teams, whether in the sports arena or in the business world, are built on a solid foundation of trust. Trust grows over time and is based on individual members of a team making and keeping commitments, as well as being vulnerable with one another. These honored commitments are noticed by other team members, making them feel less vulnerable, which in turn opens the door to stronger relationships. Relationships are then built upon through continued open, honest communication.

Engagement enhances performance.Nurturing any staff members to a higher level of performance involves leading them to this place of strong relationships and trust. Another key element in creating this type of environment, and a natural result of trust, is employee engagement. High engagement means that  employees care deeply about their work, feel like they’re part of the team, are bought into the greater vision, and bring their unique strengths to their work. None of this is possible unless those employees feel like the company they work for cares about them, values their work, has their best interests in mind, and accepts them as part of an integral team. If an employee believes these things to be true, they will bring their best work to the company every day.

Describe how you were able to initiate and maintain this communication process so that input from outside the team could contribute to team performance.

Step 1

Start with commitment from the top. Ensure that all managers are committed to open communication. Be visible and available to employees. Evaluate the systems of communication and ensure that processes are in place that allow for vital information to be communicated regularly throughout the business.

Step 2

Keep your message positive. Motivate employees by pointing out accomplishments and exemplary work. State messages in terms of what needs to be done and what is being done well rather than what should not be done or what is being done poorly.

Step 3

Make your communication process transparent. Hold open-ended meetings that give each team member the opportunity to share concerns, accomplishments and ideas. Set clear expectations for all work tasks and what you expect employee behavior to be. Avoid springing surprises on your employees when it comes to what they are expected to do.

Step 4......

Assessment 3 BSBWOR502 Lead and Manage Team Effectiveness
Last updated: Feb 2024

Page 1

Step 4

Take inventory of the diversity of employees in your workplace. Analyze how different groups of employees receive information. Avoid using slang or jargon that might not be understood by subcultures within your workplace. Provide employees with mentors if they lack communication skills common to the greater group — for example, international workers may be unfamiliar with communication techniques.

Step 5

Establish a grievance system through which employees can make complaints in a protected manner. Give complaints serious consideration when warranted and always let employees know that they have been heard. Take action on complaints and communicate those actions to all involved parties.

Describe your evaluation of team performance and rationale behind corrective actions in order to provide evidence of your knowledge of:

i. group behaviour to build team cohesion

Group Strengths

  • Through group cohesiveness, a group’s members can gain a sense of belonging, respect and trust.
  • A group is not dependent on the skills of one person.  In a group it is possible for an individual to take on different roles.  Each role will reflect how individual skills and responsibilities change with time.
  • Because skills, experience and knowledge are pooled, there are greater resources to be drawn upon.
  • Groups can support individuals, share problems and provide mutual help and encouragement.  Groups give the opportunity for individuals to talk to others with similar problems and share their experiences.
  • A group can be a safe environment to bring about individual understanding and development.  Because individual behaviour, feelings and attitudes are greatly influenced by other people, group members can provide role models and reinforcement through mutual support and positive feedback.
  • People may feel less isolated and intimidated than in a one-to-one situation.  Shared workload and support networks.
  • Group Weaknesses

  • It may be difficult to maintain confidentiality within a group.
  • Some individuals do not like being in a group situation and they may not wish to express problems or share ideas with others in a group setting.  Such people may become disruptive or withdraw.
  • Individuals may resent the pressure to conform to the group’s norms.
  • Group labels can lead to stigmatisation and to overcome this, some groups are renamed e.g. renaming the ‘Alcoholics Support Group’, to ‘The Cafe Society’, may change outsiders’ perceptions of the group.  Whilst the new name may be less socially stigmatised, such anonymity can lead to outsiders not knowing the group’s role.
  • Organising a group needs resources, accommodation, time and on-going commitment.
  • ii. how to support team members to achieve goals through coaching, mentoring, training, etc.

    Step 1

    Share some communication ground rules with your employees. Explain that people can’t use offensive language in the workplace or make incendiary comments that may be interpreted as racist, sexist or discriminatory. Make sure your employees understand that open communication doesn’t mean verbalizing…


    Assessment 3 BSBWOR502 Lead and Manage Team Effectiveness
    Last updated: Feb 2024

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