Assessment 3 Change Fast Track (1)

Assessment 3 Implementation

Feedback from employees

The team members may have the best idea of what is going wrong in the operations and procedures of the team. The problems may not be with the employee performances but equipment performances or environment. These people will have direct knowledge of what is happening with the customers and what they are complaining about.

Draft Survey

Are your skills adequate for the role?

Do you understand you roles and responsibilities clearly

Do you trust the change management process and management?

How do you measure and monitor your performance?

Do you have the confidence to lead your workers and show your leadership

Is the communication in the workplace sufficient

Are the procedures clear and understood?

Is good performance recognised and if so, how is recognition provided to employees?

Is the workplace diverse with skills, characteristics and competencies?

Is team work encouraged and practiced sufficiently in the workplace?

Fast Track Survey

Instructions:

This survey concerns the new changes Fast Track is implementing to their work processes, particularly in the delivery of parcels. The changes are primarily;

1. Use of new PDA/GPS technology

2. One driver per truck and the installation of Automatic lifts in each truck

The questions below relate to this process.

The results of the survey

The results are very poor. The organisation has not been able to perform well due to the lack of planning and poor change management. Staff and drivers are unhappy with the changes and this is leading to poor performance and lack of motivation.

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Draft Communication Plan

There are many ways to communicate to the stakeholders of the company effectively. However most of them will come under 3 main categories. The first category is Face-to-face communication. This is the most effective way to communicate the organisations objectives. Face-to-face communication could be face-to-face conversations, meetings and walk around management. These ways get the most attention from employees. Electronic communication is less personal and less effective than face-to-face communication Emails, messages, phone calls and website communication will not get the employees attention. The last category is by print, such as letters or employee manuals. This is often unnoticed or ignored as it is not personal and does not engage the employee.

Final Revised Communication Plan

The communication plan in assessment task 2 will have the following adjustments:

Resistance to change

Change is difficult to manage for almost every organisation. After operating for a long time and establishing a distinct organisational culture, change is difficult to adapt to. Change will often require training and adjustment for the change to be effective. The change must also be planned well and organised carefully with consultation with other staff. Change can also make a situation worse, and therefore it is important to consider all risks.

Resistance Plan

Making sure that all stakeholders are aware of why the change management plan is needed. All the benefits should be listed to make sure that everyone knows why the change management is implemented and what the management team is trying to achieve with the change. Giving people the time to adapt to the change is another good way to prevent resistance of the change.

Transition plans are very important for keeping the company running smoothly while is change is occurring. Without these transition plans, a company will find it hard to adapt to these changes so fast. Transition phases make it much easier for employees to slowly get used to the new changes and not be placed in situations where they feel confused and lost. Employees need time to adapt to change and companies implement transition phases to make up for the time of adaption to change.

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