Assessment task 1 customer service

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Assessment task 1 customer service

Assessment task 1: Short Questions

3.

Details of customer: 50 years Old Business Man

The Time: 12:30

The Date: 13/10/2015

What they wanted: Wanted a refund because he was unhappy with the product

What the actions were: we checked the product and it was tampered with.

Any outcomes on the day: The customer was told that there could not be a refund because it was damaged

4.

It is not possible to refund the customer because it was damaged. What we can do is try to help the customer fix the product as quickly and cheaply as possible.

6.

Dear Customer

We have inspected the product and unfortunately, the product seems to be damaged. Our products are tested and passed through strict standards to make sure that he products are in perfect condition when sold.We are not able to refund your product, however we will assist you in repairing the product.

Thanks

7.

A.

Unreasonable service

  • Arguing with customers
  • Not be accessible
  • Lying and breaking promises
  • Not listening to customers
  • B.

    I would make sure that George got his bread and made sure that all customers received the same service, meaning all customers need to pay for bread.

    8.

    I will refer the complaint to whoever was serving the customer or made the mistake. I will also refer to the supervisor.

    9.

    The customer should complain to the manager or supervisor of the store. They can make the complaint online or get the staff to call the manager.

    ......

    Assessment task 1 customer service
    Last updated: Feb 2024

    Page 1

    or supervisor of the store. They can make the complaint online or get the staff to call the manager.

    10.

    Receipts and other proofs of purchase

    Photographic Evidence

    Witness Statements

    Assessment Task 2

    Quiz

    1.

    An organisation should train the staff to help them be more efficient and also more knowledgable. The training will help them work quicker and this will speed the service. They should also receive feedback and get performance appraisals

    2.

  • Faulty product
  • Incorrect Descriptions
  • Poor Client Service
  • Slow Delivery
  • Lack of Communication
  • 3.

    Lost Market ShareWhen you provide poor customer service, you will lose market share.

    Decreased ProfitsBad customer service can lead to decreased company profits.

    Assessment Task 3

    1.

    No. 1: Formalize training. – make sure that employees do not discriminate

    No. 2: Teach them what discrimination looks like.this will teach them how to identify discrimination and prevent it.

    No. 3: Provide reasonable accommodations. – make sure that customers do not feel discriminated against

    No. 4: Consider installing cameras. – ensure that any discrimination is caught on camera

    No. 5: Enable customers to give feedback.this will allows customers to provide feedback to the organisation

    ...

    Assessment task 1 customer service
    Last updated: Feb 2024

    Page 2

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