Assessment task 2 Role Play-




Assessment task 2 Role Play-

Assessment task 2

Role Play

A: Roleplay

Information Officer: Good morning sir! How can I help you?

Client: I’d like to book a holiday please.

Information Officer: Certainly sir. Where would you like to go?

Client: I’m not sure. Where would you recommend?

Information Officer: Well, what about… Spring Alice?

Client: Where’s Spring Alice?

Information Officer: It’s in Northern Territory

Client: Oh, what’s it like? Is it very hot?

Information Officer: Well, yes I’m afraid it is. In summer it can be more than 40 degrees!

Client: Oh no, that’s too hot.

Information Officer: Okay, Alice Spring’s too hot. What about… Snowy Mountains? That’s not too hot.

Client: Where’s Snowy Mountains?

Information Officer: It’s in the Mountains of NSW.

Client: Oh, okay. What’s it like?

Information Officer: It’s very nice! There are lots of lakes, forests and beautiful scenery. You can go skiing if you like.

Client: Oh! I can’t ski!

Information Officer: But you can learn.

Client: Yes, I suppose so. Is it very expensive?

Information Officer: I’m afraid it is quite expensive.

Client: Oh, no, that’s no good. I need a cheap holiday.

Information Officer: Okay then. What about Blue Mountains?

Client: Scotland? What’s it like?

Information Officer: Well, it’s not too hot, it’s not too expensive and it’s not too far!!

Client: That sounds fantastic.

Information Officer: Okay. When would you like to go?

Client: In August.

Information Officer: How long would you like to go for?

Client: Two weeks please.


Assessment task 2 Role Play-
Last updated: Feb 2024

Page 1

Client: Two weeks please.

Information Officer: Okay and… how would you like to travel? Plane, train, bus or taxi?

Client: I don’t like flying. Which would you recommend?

Information Officer: Well, taxis are very expensive. Buses take a long time. Trains are probably your best bet.

Client: Okay.

Information Officer: How many people are travelling?

Client: 14. Me, my wife and the 2 kids.

Information Officer: Okay, I will provide you with some information about Scotland and you can have a look through some of the great attractions and activities to do there.

Client: thank you.

B: Response

The Blue Mountains is a must see destination for any visitor to Australia. Over one million hectares of World Heritage-listed bushland. More than 140 kilometres of walking trails. Hundreds of bird varieties, dozens of reptile and amphibian species and mammals found on no other continent. All on the doorstep of Australia’s biggest city, Sydney, making the Blue Mountains Australia’s most accessible wilderness area.

The Blue Mountains is a world heritage wilderness that begins 60km west of Sydney. Spending a day visiting the mountains makes a great addition to a Sydney itinerary.

There are many reasons why you should go but for starters:

  • The area is home to 400 different species of animals, 40 of them rare or threatened
  • The vast wilderness covers over 11,400 km² and standing above it looking down is mind blowing
  • The mountains are not mountains but rather a valley that was formed over 50 million years ago.
  • The mountains are the perfect distance from Sydney for a day trip, which will give you a taste of the region but a full weekend is the ideal amount of time to experience the area.

     The views are seemingly endless blue-hazed valleys, golden sandstone escarpments, plunging waterfalls, deep, fern-filled canyons, lush pine forests and rolling pastoral lands.

    The fresh mountain air and the dramatic beauty of the region create a sense of peace and space. But you can challenge yourself too, climbing, caving, canoeing or hiking through the soaring terrain.

     Luxury abounds in the region. The tranquility and natural beauty invites you to relax and enjoy the many health, beauty and rejuvenation treatments on offer. Many villages in the region offer award winning restaurants, cafés, boutique shops, antique emporiums and galleries. The vibrant arts community includes some of Australia’s best painters, sculptors, musicians and writers. The Blue Mountains also links Australia’s centuries old Aboriginal culture and that of its pioneering European settlers. As such it’s a perfect place to explore history old and new — visiting Aboriginal cave paintings, sharing stories of the dreamtime with local Aboriginal guides and walking roads and bridges first carved out of the bush by convict labour.

    C: Feedback

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    Assessment task 2 Role Play-
    Last updated: Feb 2024

    Page 2

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