Assessment task 4 Knowledge Test




Assessment task 4 Knowledge Test

Assessment task 4

Knowledge Test

Question 1


Thorntree Forum:

Frommer Forum:

Virtual Tourists Forum:

Travel Blogs

Travel Pod:

Travel Blog:

Question 2

Tourism Research Australia (TRA):

Tourism Australia:

State and Territory Tourism Commissions e.g. Tourism New South Wales: and Tourism Queensland,:

Regional / Local Tourist Association e.g. Glenelg Visitor Information Centre, Manly Visitor Information Centre, etc. view at Total Travel:

Australian Federation of Travel Agents (AFTA):

Meetings & Events Australia (MEA):

Question 3

  • Understand customer need.
  • Make him feel special or important customer for the company.
  • Deal with him patiently.
  • The customers always make the final decisions
  • Question 4

    Food and Dietary Needs and Requirements

    Health and Disability Needs and Requirements

    Healthy and Safety Needs

    Travel Needs and requirements

    Question 5

    Call Your Customers Regularly

    Use Email Surveys For New Customers

    Ask For Feedback On Order Confirmation Page

    Create an Online Community

    Monitor Feedback on Other Sites

    In-App feedback

    Question 7

    Formal research is done through

  • Internet Searching
  • Interviewing
  • Conducting Survey
  • Informal research is done through

  • Searching Through Files
  • Memos
  • Letters
  • Question 8

    Australia is the unexpected: a place where the world’s oldest cultures share vast ochre plains, stylish laneways and unimaginably blue waters with successive waves of new arrivals from across the globe.

    An Ancient Land

    Australia is a country, or Australia is the name for a land that encompasses many countries; to understand the latter is to walk in the footsteps of the first peoples.


    Assessment task 4 Knowledge Test
    Last updated: Feb 2024

    Page 1

    r a land that encompasses many countries; to understand the latter is to walk in the footsteps of the first peoples.

    Adventurous Spirit

    You only have to travel a stone’s throw from any of Australia’s capital cities before you’ve landed somewhere truly out of this world. 

    A Foodie’s Dream

    Decades of migration combined with the re-emergence of native ingredients has brought Australian cuisine on to the radar of the world’s best chefs.

    Question 9

    Fair share

    Fair say




    Ownership of tourism businesses must be clearly defined

    Employees and other participants should be able to access information that concerns them

    Sharing of profits, benefits and losses must be transparent

    Question 10

    National Disability Scheme 2010-2020: The focus of the National Disability Strategy is improving access to mainstream services. A range of actions within the Strategy will help ensure more people with disability can enjoy holiday travel.

    Commonwealth Disability Discrimination Act 1992: The Commonwealth Disability Discrimination Act 1992 protects people with a disability from discrimination and legislates that reasonable adjustments are made to reduce barriers for people with a disability.

    Question 11

    Discrimination means treating a person unfairly because of who they are or because they possess certain characteristics.

  • educate all your workers about discrimination;
  • encourage workers to respect each other’s differences;
  • respond to any evidence or complaints of inappropriate behaviour;
  • deal with any complaints of discrimination promptly and confidentially;
  • Question 12

  • the best person gets each job;   
  • the right employees are trained in the right skills;
  • the best employees are promoted;
  • each employee’s skills are developed to reach their full potential irrespective of their personal characteristics;
  • everyone is able to work productively in a non-threatening and non-harassing environment;
  • Question 13

    Reliable translation service


    English Teachers

    Communication Consultants

    ESL Teachers

    HR Consultants

    Question 14

  • Use plain language.
  • Find a reliable translation service.
  • Enlist interpreters.
  • Provide classes for your employees
  • Use visual methods of communication
  • Use repetition.
  • Be respectful
  • ...

    Assessment task 4 Knowledge Test
    Last updated: Feb 2024

    Page 2

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