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About this Assessment Manual

This Assessment Manual provides you with assessment information and the assessment tasks you will be required to complete for this unit.

Why are assessment tasks important?

The assessment tasks are an important part of your course as they provide an opportunity for you to apply what you have learned and feedback on your progress.

How will you be assessed?

You are required to complete all the below assessments satisfactorily to demonstrate competency in this unit. Your trainer and assessor will provide you with a due date for each assessment task, write these down in the space provided.

Assessment Plan

What is required for successful completion?

To be assessed as ‘Competent’ for this unit, you must complete all the above assessment tasks satisfactorily.

Assessment Tasks

The information provided under each assessment task gives you:

  • Instructions to outline the purpose of the assessment task and conditions to consider when completing the task e.g. resources, place, submission requirements and timeframes;
  • Assessment context/scenario information;
  • Activities/questions to be completed by you; and
  • An outline of the evidence to be submitted by you – Evidence Submission Checklist.
  • How to submit assessments

    Assessment responses should be typed; however, handwritten responses will be accepted as long as they are legible. In some cases, an assessment task will require the completion of a template or form and these can also be completed by hand.

    Printed copies of the assessment work must be submitted to your trainer and assessor by the due date. If you are asked to submit your assessment work electronically, then upload copies of your assessor work on to VIA Education’s e-learning platform.

    Please note that some assessments require additional evidence, such as a form or a template and these must be included with your submission. A list of appendices and templates required to complete the assessment tasks are provided as a separate document – Appendices and templates.

    In some cases, you may be required to work on a task in small group. If this is the case, you will still be required to submit your assessment evidence individually, and your performance wil......

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    In some cases, you may be required to work on a task in small group. If this is the case, you will still be required to submit your assessment evidence individually, and your performance will still be assessed on an individual basis.

    Assessment Coversheet

    An Assessment Coversheet for each task has been provided to you as a separate document. Print and complete the coversheet for every assessment task by filling in all the required parts and then sign and date the declaration. This declaration is an agreement from yourself, declaring that all the evidence you submit is your own work. Attach the completed coversheet with your printed assessment work submissions. Please keep the ‘Assessment Submission Receipt’ section with you as a proof of submission.

    If the electronic submission through VIA Education’s e-learning platform is used to submit your assessment work, then please complete the declaration agreement before finalising the submission.

    Assessment Outcomes

    Once your assessor marks your assessments, they record result for each task as either ‘Satisfactory’ or ‘Not Satisfactory’.

    Once all tasks are marked and you achieve ‘Satisfactory’ result for all tasks, you will receive a ‘Competent’ result for this unit.

    If any of the tasks you submitted receives a ‘Not Satisfactory’ result or you missed any of the tasks, then you will receive a ‘Not Competent’ result for this unit.

    Plagiarism and Referencing

    Work submitted for each assessment task must be your own – your own words. If you rely on a source (e.g. learner guide or websites) to prepare your responses or evidence, then you must acknowledge the source. More guidance on how to reference is provided in

    Student Handbook (available on VIA Education’s website). You must also ensure that the information you provide in assessment evidence must be relevant to the task and case study scenario and current (recent enough).

    Students found to be engaged in academic misconduct involving plagiarism, cheating, and/or collusion will be dealt with as per the VIA Education’s Academic Misconduct Policy. More details on this policy can be found in the Student Handbook.


    If you are deemed Not Competent (NC), you will be given an opportunity to re-attempt the assessment with further evidence or demonstration. Students are eligible to re-attempt any tasks up to two times during the duration of their course. Re-assessment fee may apply.

    Full details of re-assessment process are detailed in the Student Handbook.

    What can you do if you don’t agree with the assessment outcomes (results)?

    If you disagree with the assessment outcome, or believe that you have been treated unfairly, you can appeal the decision using VIA Education’s Complaints and Appeals policy (outlined in the Student Handbook).

    The first step is to discuss the matter with your trainer and assessor. If you still do not agree with the outcome, you can request for a review of your assessment by lodging a formal appeal.

    Retaining copies of the submitted assessments

    Please make sure you keep a copy of all work submitted.



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