BBQfun assessment 1 Operational Plan – kannika (3)




BBQfun assessment 1 Operational Plan – kannika (3)

Assessment 1

Manage Operational Plan



A. Outline of Legislative and Regulatory Requirements

Human interaction

Due to the fact that this is a e-commerce website, the customers must interact with the website themselves. They can do this almost anywhere they want, as long as they have access to the internet. Some of the interaction include:

  • Making an account
  • Logging in
  • Browsing the products and services
  • Purchasing products
  • Communicating with the business
  • Physical Security

    The physical security is just as important as the internet security. Making sure that the stock cannot be accessed by unauthorised personnel is very important. it is also important that the servers holding the website up are kept safe and secure.

    Technical Security

    This is about creating security to prevent hackers from entering the system, and also preventing others from disrupting the website. This can be done using many security tools such as web scanners, proxy servers, encryption, etc.

    b. Outline the BBQfun Policy and Procedures

    Password policy

    Passwords must have:

  • at least 1 uppercase letter
  • at least 7 characters long
  • both letters and numbers
  • must not contain your name or date of birth
  • must not contain your username
  • Passwords will expire every 90 days. This means that people have to change their password every 90 days or they cannot access their account until they have changed their password.

    If someone has tried to access your account with wrong passwords 5 times in a row, your account will be locked. This is to ensure that people do not try to guess your passwords.

    If you want to recover your password, account username, email, you must provide proof of ID such as answering the secret questions and then you will be able to choose where to send the new password.

    Website Security Plan

    Back Ups – the website data should be backed up regularly to ensure that all information is not lost if there is a problem.

    Software updates – any software should be updated regularly to ensure that the website has the latest support and technologies.

    Website Security Fixes – if there are any problems with the website security, it should be resolved as soon as possible to avoid hackers and viruses.

    Unauthorised Access – unauthorised access must be monitored carefully. People will be able to monitor the access of accounts and will also be able to know which accounts have access and permissions for certain tasks.

    Virus Protection Controls – the website must be protected by all viruses, Trojans and any other hazards. The virus protection controls will be able to prevent any viruses from entering the website system and damaging the data.


    BBQfun assessment 1 Operational Plan – kannika (3)
    Last updated: Feb 2024

    Page 1

    ring the website system and damaging the data.

    Theft of data and equipment – any data or equipment that has been stolen must be reported as soon as possible. This is to ensure that the data can be recorded immediately. The data will then need to be replaced or if there is a back up the data can be restored. If the data can also be traced, it is important to find the thief.

    Privacy of data – the website must also monitor the privacy of data. Any information must be kept safe and private.

    c. Explanation of the Role of the Operational Plan

    E-commerce businesses have specific issues unrelated to other businesses in the same market, but use different sales and order fulfillment mechanisms. Your e-commerce operational plan must incorporate the usual business planning, as well as issues specific to this business mechanism.

    When it comes to eCommerce, an operational plan is double-important: you’ll have to identify your target audience and create a financial forecast, but also research the right platform to market your product, the look and feel of your website, and build a strategy for a successful online presence.

    d. Discussion on Developing a new Operational Plan

    It is important to develop a new operational plan instead of using an old operational plan because this makes sure that all information is accurate and reliable. The operational plan must be created for this E-Commerce business only.

    6. Action Plan

    7. Performance Indicators – balanced Scorecard

    8. Risk Management Plan

    9. Proposal for Resourcing

    a. Resource Requirements for Ecommerce strategy

  • eight online sales and customer service people will be needed to manage increased online customers
  • since stores are overstaffed, need for four online people could be met from drawing from existing employees at the two stores
  • no current staff have any online customer service skills
  • management would like to develop people through re-training rather than hire new staff to handle online sales
  • six delivery trucks needed to enable distribution
  • e-commerce website will take 50 days to develop
  • three forklifts are needed
  • four additional warehouse workers are needed
  • six additional drivers are needed
  • office space will need to be reconfigured.
  • b. Breakdown of costs

    C. Benefits

    According to financial projection prepared by the CFO, the business expects the proposed strategy to be profitable over three years.



    BBQfun assessment 1 Operational Plan – kannika (3)
    Last updated: Feb 2024

    Page 2

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