BSB40812 Assessment 2




BSB40812 Assessment 2

Assessment task 2


Make a Presentation

  • You have been asked to deliver a presentation to the customers or employees of an organisation. How would you research the organisation’s operations and their products and services before the presentation? In what ways could you use your understanding of the presentation and its products and services to enhance the presentation?
  • There are many ways to get information. The most common research methods are: literature searches, talking with people, focus groups, personal interviews, telephone surveys, mail surveys, email surveys, and internet surveys.

    Talking with people is a good way to get information during the initial stages of a research project. It can be used to gather information that is not publicly available, or that is too new to be found in the literature. Examples might include meetings with prospects, customers, suppliers, and other types of business conversations at trade shows, seminars, and association meetings. Although often valuable, the information has questionable validity because it is highly subjective and might not be representative of the population.

  • Explain how you apply the principles of effective communication to engage with the target audience and sustain their interest.
  • Communication is a two-way process of giving and receiving information through any number of channels.  Whether one is speaking informally to a colleague, addressing a conference or meeting, writing a newsletter article or formal report, the following basic principles apply:

  • Know your audience.
  • Know your purpose.
  • Know your topic.
  • Anticipate objections.
  • Present a rounded picture.
  • Achieve credibility with your audience.
  • Follow through on what you say.
  • Communicate a little at a time.
  • Present information in several ways.
  • Develop a practical, useful way to get feedback.
  • Use multiple communication techniques.
  • Communication is complex.  When listening to or reading someone else’s message, we often filter what’s being said through a screen of our own opinions.  One of the major barriers to communication is our own ideas and opinions.

  • How do you ensure that you satisfy the requirements of anti-discrimination legislation when you are preparing or facilitating a presentation?
  • Under the Fair Work Act 2009 an employer must not take adverse action against an employee, or a prospective employee, because of the person’s:

  • race;
  • colour;
  • sex;
  • sexual preference;
  • age;
  • physical or mental disability;
  • marital status;
  • family or carer’s responsibilities;
  • pregnancy;
  • religion;
  • opinion;
  • ......

    BSB40812 Assessment 2
    Last updated: Feb 2024

    Page 1

  • opinion;
  • national extraction; or
  • social origin.
  • This means that employees are protected from the above workplace discrimination in any aspect of employment, including recruitment, conditions, promotional opportunities and termination.

  • What information do you need about an organisation’s OHS policies before delivering a presentation on their premises?
  • Other factors that will be taken into account in determining what the organisation is required to do to protect its workers, including volunteers, are:

  • the type of business or undertaking it is
  • the type of work that the organisation carries out
  • the nature of the risks associated with that work and the likelihood of injury or illness occurring
  • what can be done to eliminate or minimise those risks, and
  • the location or environment where the work is carried out.
  • The primary duty of an organisation includes ensuring, so far as is reasonably practicable:

  • the provision and maintenance of a work environment without risks to health and safety
  • the provision and maintenance of safe plant and structures and safe systems of work
  • the safe use, handling and storage of plant, structures and substances
  • the provision of adequate facilities for the welfare at work of workers, including volunteers, for example toliets, first aid facilities, and
  • the provision of information, training and instruction or supervision that is necessary to protect all persons from risks to their health and safety arising from their work.
  • Describe three ways that you could use visual aids to promote a general awareness of environmental issues when making a presentation in a large auditorium.
  • Whiteboards and Interactive Whiteboards

    If available, whiteboards are good for developing an explanation, diagrams and simple headings, and for recording interaction with, and comments from, the audience during brainstorming sessions.

    Flip Charts

    A flip chart is a popular, low cost, low tech solution to recording interactive meetings and brainstorming sessions.


    Videos are excellent for training purposes, but can be difficult to fit into a presentation structure.

  • How would you ensure that your professional practice complies with the organisation’s code of practice and standards for ethical behaviour?
  • Meetings

    Business meetings are regular occurrences in the corporate world, and by following meeting etiquette you can improve your professional image. Be prepared to contribute to the meeting by reviewing the agenda in advance and arrive on time. Recognize each speaker that has the floor and do not try to talk over someone else. Be respectful of the meeting chairperson and follow the format of the meeting, which would include using the proper times to ask questions.


    Ethical treatment of your co-workers and managers means being respectful of the need for efficient and accurate communication. Follow the instructions on company memos and ask questions only after you have thoroughly read the information.…


    BSB40812 Assessment 2
    Last updated: Feb 2024

    Page 2

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