BSBADM405 Assessment -1




BSBADM405 Assessment -1


Assessment 1

Meeting Agenda 1


Café Sydney


3211 George Street, Sydney, NSW, 2000

Meeting Room

Ask front desk for directions

Purpose of Meeting

The purpose of this meeting is to discuss the performance issues such as





Meeting Location:

Workshop Meeting Room


12pm to 6pm

Meeting minutes

Meeting details

Title of meeting: Performance Issues

Date: 27/05/19

Venue: Workshop Meeting Room











Discussion/ action items

  • Safety and Security
  • Action: The sales manager presented the monthly sales report

    Action by: WHS Representative

  • An occupational health and safety report was tabled by the OHS manager, but was deferred until next meeting to enable a more detailed discussion of the outcomes.
  • Action: to seek for more details to use in discussion of the outcomes

    Action by: WHS Representative

    3. Workplace Ethics

    Action: Implement Ethical policies and procedures

    Action By: Manager


    BSBADM405 Assessment -1
    Last updated: Feb 2024

    Page 1

    4. Budgeting

    Action: Implement a budget that is effective and efficient the budget should be based on past performance and using accurate forecasts.

    Action By: Financial manager

    5. Training Needs

    Action: Provide the employees with training and skill development activities

    Action by: HR Manager

    Next meeting date: 1/8/18

    Objective: Improve WHS Management and Training for staff members

    Customer complaint letter

    123 George Street


    Dear Manager

    I am writing to complain about the service I have received from your company.

    I visited your store four weeks ago to buy a product and organize delivery. The main thing I wanted to be able to do was surprise my daughter. I arrived at your store in the middle of the day, which appeared to be a quite time. T waited for several minutes before anyone acknowledge my presence. When I explained what I wanted, the sales assistant went someone else, who took several more minutes to arrive.

    I explained again what I needed. The second person, Frank, directed me to a tablet that he

    said would all my needs. T explained that I really needed something with a keyboard and a large screen, since I found it difficult to type on the tablets my children use.

    Frank continued to show me products that did not suit. When I explained this, he suggested I do some more research on your company’s website. I explained that I did not have internet access at home. On hearing this, he laughed at me and said, ‘Surely everyone has internet these days?’

    I am writing to you because, as Managing Director, I think you should be very concerned about this. After being laughed at, I left your store. I have since involved my son, who has helped me purchase a desktop computer with a webcam and internet connection. This was delivered promptly and a technician arrived to help me set up the computer and the internet connection.

    I have spent a considerable sum with this other company, who has also directed me to a short course in computer use for novices. You have missed as opportunity for my business and are no doubt losing other opportunities every day.



    Dear All,

    All Managers must attend the next meeting which will be held on the 27th of June 2019 at 5:00 pm. This meeting will go on for approximately 3 hours.

    Please prepare information which can be used to discuss the following topics:

    Meeting invitation screen shot for meeting 2

    Write agenda for meeting 2

    Meeting Agenda

    Meeting Minutes 2

    Meeting purpose: to resolve the conflict in the workforce

    Meeting Minutes

    Attendance: full

    Apologies: none

    Date: 27/05/19

    Time: 5:00 pm


    BSBADM405 Assessment -1
    Last updated: Feb 2024

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