BSBADM502 Student Guide WP (1) (1)

Performance Evidence

Evidence of the ability to:

apply conventions and procedures for formal and informal meetings including:

developing and distributing agendas and papers

identifying and inviting meeting participants

organising and confirming meeting arrangements

running the meeting and following up

organise, take part in and chair a meeting

record and store meeting documentation

follow organisational policies and procedures.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline meeting terminology, structures, arrangements

outline responsibilities of the chairperson and explain group dynamics in relation to managing meetings

describe options for meetings including face-to-face, teleconferencing, web-conferencing and using webcams

identify the relevant organisational procedures and policies regarding meetings, chairing and minutes including identifying organisational formats for minutes and agendas.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general administration field of work and include access to:

reference material in regard to meeting venues and technology, catering and transport suppliers

organisational policies and procedures for managing meetings

office supplies and equipment

computers and relevant software

case studies and, where possible, real situations.

Assessors must satisfy NVR/AQTF assessor requirements.

assessment 1 Project

Total Assessment 1 length should be 500 – 1000 words

You must accurately reference all of your external sources of information

You are a Department Manager at Fast-Forward Sporting Goods Store. You are responsible for all sporting goods associated with water (body boarding, swimming, scuba, pool games etc.). You also plan for new products and promotions Spring has arrived and you have to organize a staff meeting to discuss the products and promotions leading up to Christmas, which is a time of high sales volume for the store. You want to make sure that sales are maximized during this period.

Task 1: eXPLAIN

How you would Conduct and Chair this workplace meeting and produce:

An agenda for the meeting

Explain when and how you would plan the date , and time of the meeting

Who would you need to invite to attend the meeting ?

Write a sample An Action Plan for a minimum of 2 key items on the agenda

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Write a sample An Action Plan for a minimum of 2 key items on the agenda

Task 2: Research

Workplace meetings are usually not bound to strict protocols associated with formal meetings and are usually more informal. When conducting informal workplace meetings, agendas and recording of the meeting outcomes is encouraged.

What is an “Action Plan” ? –

List two advantages of recording an action plan in workplace meetings

List 3 strategies that the manager/facilitator of a workplace meeting could use to encourage participation by all team members in attendance at the meeting

Task 3: Research

When managing/facilitating a meeting; one of your roles will be to gain agreement/consensus by the group for an action. List the 5 recommended phases for reaching consensus.

Task 4

Refer to the scenario that you are familiar with for the following question, provide information on workplaces that you know about, and undertake additional research (internet, for example) for your answer.

Provide one example on how you could address each of the key provisions of relevant legislation, standards and codes listed below, when you are managing meetings in the workplace.

Anti-discrimination legislation

Ethical principles

Codes of practice

Privacy laws

Copyright

Occupational health and safety

Answer Sheet (Expandable)

assessment 2 knowledge questioning

Total Assessment 2 Length should be 300 – 600 words.

Answer Sheet (Expandable)

List 3 essential items that need to appear on a formal meeting agenda. Give 2 examples of Formal meetings that would be conducted under formal protocols

What are the different types of meetings according to which an invite can be sent to the correct people and an agenda can be written to suit the meeting type.

List 3 criteria that can be used to choose participants for meeting.

List 3 things to consider when selecting a date and time for a meeting.

What is the difference between and “Absence” and an “Apology” being recorded in the minutes of a formal meeting.

What is the benefits associated with informing participants about the agenda of meeting before its commencement? What other things should they know about before coming to the meeting?

List 5 roles that the Chairperson would have in a Formal meeting.

List 3 methods of voting at formal meetings.

What are procedural motions used for?

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