BSBMGT401 Show Leadership in the Workplace (1)

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BSBMGT401 Show Leadership in the Workplace (1)

BSBMGT401 Show Leadership in the Workplace

Task 1

1) A salon manager managers cosmetology-related services and makes sure that the salon is clean, organized and well-staffed. As the manager, you may also perform services like cutting, coloring and styling hair if you have qualifications to do so. The managers are expected to report to the owner information such as revenue, budget needs, staffing changes, clientele satisfaction, inventory issues and salon upkeep.

2)

KPIS:

  • Revenue and profits
  • budget performance
  • staffing performance
  • clientele satisfaction
  • salon compliance
  • 3)

    Performance plan

    Performance appraisal is a process of summarising, assessing and developing the work performance of an employee. In order to be effective and constructive, the manager should make every effort to obtain as much objective information about the employee’s performance as possible.

    Training employees (and sometimes contractors and other third parties) is a responsibility of Human Resources departments, to varying degrees depending on the policy and philosophy of the organisation. 

     Discipline: an employer may discipline an employee in order to correct his or her behaviour, in response to a perceived misdemeanour or wrongdoing by the employee.

    Task 2

    1)

  • Start interview on time.
  • Check with the applicant to see what his/her time limitations are before beginning the interview.
  • Take steps at the beginning of the interview to help the applicant feel comfortable and at ease.
  • After asking questions, review job description with applicant and discuss your expectations.
  • Provide information near the end of the interview about your department and ACU.
  • Avoid making statements that could be alleged to create a contract of employment.
  • When describing the job, avoid using terms like permanent, lifetime or long term.
  • Do not make excessive assurances regarding job se...

    BSBMGT401 Show Leadership in the Workplace (1)
    Last updated: Feb 2022

    Page 1

  • curity.

  • Avoid statements that employment will continue as long as certain conditions or goals are satisfied or as long as the employee does a good job.
  • Near the end of the interview, ask the applicant if he or she has any questions for you.
  • At the end of the interview, inform the applicant what the next step is in the interview process, and if at all possible, give applicant an approximate time frame by which they will be contacted.
  • Ensure that final applicants for a position meet several other employees in your department during the interview process.
  • 2)

    Ideas:

  • Training staff to work faster and more effectively
  • Better communication
  • New equipment
  • Task 3

    1)

  • Start a customer referral program for better rewards
  • Add discounts for better value
  • Identify cheaper and better quality suppliers
  • Develop stronger customer relationships
  • Task 4

    1)

  • Start a customer referral program for better rewards
  • Identifying rewards such as $10 off next service for both people
  • Add discounts for better value
  • Add discounts to unpopular services
  • Make bundle deals for better value
  • Identify cheaper and better quality suppliers
  • Find suppliers who offer cheaper bulk prices
  • Get better quality suppliers for better quality service
  • Develop stronger customer relationships
  • Communicating with customers
  • Greeting them with the first name
  • 2)

    This campaign was approved by the AH&B manager. It will be implemented on the 1/12/2015 and will help to boost Christmas sales. I will be leading the campaign with my team members.

    Task 5

    1)

    The only changes that are needed are:

  • New products to promote
  • Attracting new customers through marketing and advertising
  • Providing better service to customers
  • These must all be done by 1/12/15.

    ...

    BSBMGT401 Show Leadership in the Workplace (1)
    Last updated: Feb 2022

    Page 2

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