BSBMGT401 Show Leadership in the Workplace (1)

BSBMGT401 Show Leadership in the Workplace

Task 1

1) A salon manager managers cosmetology-related services and makes sure that the salon is clean, organized and well-staffed. As the manager, you may also perform services like cutting, coloring and styling hair if you have qualifications to do so. The managers are expected to report to the owner information such as revenue, budget needs, staffing changes, clientele satisfaction, inventory issues and salon upkeep.

2)

KPIS:

Revenue and profits

budget performance

staffing performance

clientele satisfaction

salon compliance

3)

Performance plan

Performance appraisal is a process of summarising, assessing and developing the work performance of an employee. In order to be effective and constructive, the manager should make every effort to obtain as much objective information about the employee’s performance as possible.

Training employees (and sometimes contractors and other third parties) is a responsibility of Human Resources departments, to varying degrees depending on the policy and philosophy of the organisation. 

 Discipline: an employer may discipline an employee in order to correct his or her behaviour, in response to a perceived misdemeanour or wrongdoing by the employee.

Task 2

1)

Start interview on time.

Check with the applicant to see what his/her time limitations are before beginning the interview.

Take steps at the beginning of the interview to help the applicant feel comfortable and at ease.

After asking questions, review job description with applicant and discuss your expectations.

Provide information near the end of the interview about your department and ACU.

Avoid making statements that could be alleged to create a contract of employment.

When describing the job, avoid using terms like permanent, lifetime or long term.

Do not make excessive assurances regarding job security.

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curity.

Avoid statements that employment will continue as long as certain conditions or goals are satisfied or as long as the employee does a good job.

Near the end of the interview, ask the applicant if he or she has any questions for you.

At the end of the interview, inform the applicant what the next step is in the interview process, and if at all possible, give applicant an approximate time frame by which they will be contacted.

Ensure that final applicants for a position meet several other employees in your department during the interview process.

2)

Ideas:

Training staff to work faster and more effectively

Better communication

New equipment

Task 3

1)

Start a customer referral program for better rewards

Add discounts for better value

Identify cheaper and better quality suppliers

Develop stronger customer relationships

Task 4

1)

Start a customer referral program for better rewards

Identifying rewards such as $10 off next service for both people

Add discounts for better value

Add discounts to unpopular services

Make bundle deals for better value

Identify cheaper and better quality suppliers

Find suppliers who offer cheaper bulk prices

Get better quality suppliers for better quality service

Develop stronger customer relationships

Communicating with customers

Greeting them with the first name

2)

This campaign was approved by the AH&B manager. It will be implemented on the 1/12/2015 and will help to boost Christmas sales. I will be leading the campaign with my team members.

Task 5

1)

The only changes that are needed are:

New products to promote

Attracting new customers through marketing and advertising

Providing better service to customers

These must all be done by 1/12/15.

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