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BSBWOR203 Work effectively with others Assessment 2
This is important because if the worker does not have confidence and thinks that she is lacking training, it can lead to her serving customers poorly and this will make the business look less professional and skilled.
Bad stress
Bad stress can also be termed as distress, and manifests itself in a chronic or ongoing stress that begins to hinder your everyday life and stops you from completing tasks that you need to undertake. This particular type of stress, if not relieved, can be extremely detrimental to your health.
Good Stress
Good stress is also known by the term eustress, and is a type of mild stress that people experience on a regular basis. Instead of debilitating them, it will inspire and propel them to complete a given task or goal. Instead of being harmful and detrimental to the body, it has been proven that mild bouts of eustress have been shown to actually enhance and improve cognitive brain function. Crucially, it only manifests itself for a short period. This refreshes the body’s fight or flight response without prolonging and weakening it.
The customer service officer should speak to the counsellor. Counsellors are health professionals who talk to you about issues in your life, and help solve them. There are different types of counsellors, with different approaches. Seeing someone can be rocky to begin with, but you should stick it out if you feel good about that counsellor. There are also a number of places you can go to find a counsellor if you would like to make an appointment.
BSBWOR203 Work effectively with others Assessment 3
Last updated:
Jul 2022
Page 1
Psychologists
Psychology can be defined as the scientific study of behaviour. Psychologists have a rigorous background in the scientific study of human behaviour and their training reflects a strong emphasis on validity of measures and reliable evidence of effective interventions.
Psychiatrists
Psychiatrists are medical doctors who have undertaken extra training in physiologically caused mental disorders. Psychiatrists may work in a number of settings or specialisations.
Counsellors
Counsellors have very varied training, from a Masters in counselling to a few weeks by correspondence, and at present in Australia any one can call themselves a counsellor or a psychotherapist.
Psychotherapists
Psychotherapists usually work with their clients for months or even years and attempt to help the client to positively reorganise negative experiences of themselves or others.
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BSBWOR203 Work effectively with others Assessment 3
Last updated:
Jul 2022
Page 2