BSBWOR203 Work effectively with others Assessment 3

$10.00

Category:

Description

BSBWOR203 Work effectively with others Assessment 3

BSBWOR203 Work effectively with others Assessment 2

  • Briefly explain why the issue identified in the scenario is an issue that needs to be resolved?
  • This is important because if the worker does not have confidence and thinks that she is lacking training, it can lead to her serving customers poorly and this will make the business look less professional and skilled.

  • What is good stress and what is bad stress?
  • Bad stress

    Bad stress can also be termed as distress, and manifests itself in a chronic or ongoing stress that begins to hinder your everyday life and stops you from completing tasks that you need to undertake. This particular type of stress, if not relieved, can be extremely detrimental to your health.

    Good Stress

    Good stress is also known by the term eustress, and is a type of mild stress that people experience on a regular basis. Instead of debilitating them, it will inspire and propel them to complete a given task or goal. Instead of being harmful and detrimental to the body, it has been proven that mild bouts of eustress have been shown to actually enhance and improve cognitive brain function. Crucially, it only manifests itself for a short period. This refreshes the body’s fight or flight response without prolonging and weakening it.

  • Who should the stressed customer service officer speak to?
  • The customer service officer should speak to the counsellor. Counsellors are health professionals who talk to you about issues in your life, and help solve them. There are different types of counsellors, with different approaches. Seeing someone can be rocky to begin with, but you should stick it out if you feel good about that counsellor. There are also a number of places you can go to find a counsellor if you would like to make an appointment.

  • What could the stressed customer service ask for in terms of changes to address their situation?
  • Establish boundaries. In today’s digital world, it’s easy to feel pressure to be available 24 hours a day. Establish some work-life boundaries for yourself. That might mean making a rule not to check email from home in the evening, or not answering the phone during dinner.
  • Take time to recharge. To avoid the negative effects of chronic stress and burnout, we need time to replenish and return to our pre-stress level of functioning. This recovery process requires “switching off” from work by having periods of time when you are neither engaging in work-related activities, nor thinking about work.
  • Learn how to relax. Techniques such as meditation, deep breathing exercises and mindfulness (a state in which you actively observe present experiences and thoughts without judging them) can help melt away stress.
  • Talk to your supervisor. Healthy employees are typically more productive, so y...

    BSBWOR203 Work effectively with others Assessment 3
    Last updated: Jul 2022

    Page 1

  • our boss has an incentive to create a work environment that promotes employee well-being. Start by having an open conversation with your supervisor.

  • Get some support. Accepting help from trusted friends and family members can improve your ability to manage stress.
  • Who outside of the organisation could the stressed customer service officer ask to assist them with this issue should the staff member not be satisfied with their employees response
  • Psychologists

    Psychology can be defined as the scientific study of behaviour. Psychologists have a rigorous background in the scientific study of human behaviour and their training reflects a strong emphasis on validity of measures and reliable evidence of effective interventions.

    Psychiatrists

    Psychiatrists are medical doctors who have undertaken extra training in physiologically caused mental disorders. Psychiatrists may work in a number of settings or specialisations.

    Counsellors

    Counsellors have very varied training, from a Masters in counselling to a few weeks by correspondence, and at present in Australia any one can call themselves a counsellor or a psychotherapist.

    Psychotherapists

    Psychotherapists usually work with their clients for months or even years and attempt to help the client to positively reorganise negative experiences of themselves or others.

  • What are some personal steps that the new customer service officer could take to assist in dealing with workplace stress?
  • Establish boundaries. In today’s digital world, it’s easy to feel pressure to be available 24 hours a day. Establish some work-life boundaries for yourself. That might mean making a rule not to check email from home in the evening, or not answering the phone during dinner.
  • Take time to recharge. To avoid the negative effects of chronic stress and burnout, we need time to replenish and return to our pre-stress level of functioning. This recovery process requires “switching off” from work by having periods of time when you are neither engaging in work-related activities, nor thinking about work.
  • Learn how to relax. Techniques such as meditation, deep breathing exercises and mindfulness (a state in which you actively observe present experiences and thoughts without judging them) can help melt away stress.
  • Talk to your supervisor. Healthy employees are typically more productive, so your boss has an incentive to create a work environment that promotes employee well-being. Start by having an open conversation with your supervisor.
  • Get some support. Accepting help from trusted friends and family members can improve your ability to manage stress.
  • ...

    BSBWOR203 Work effectively with others Assessment 3
    Last updated: Jul 2022

    Page 2

    You've reached the end of your free preview.

    Want to read all pages?