BSBWOR301 As1

BSBWOR301 Assessment 1

Question 1

a. Identify three possible objectives for the fundraising team for the next 12 months.

Raise $100,000

Gain more volunteers for the volunteer program

Gain support from the local council and other businesses in the community.

b. Describe how Abigail’s task at the meeting would contribute towards the overall team objective

Abigail is in charge of taking the minutes of the meeting. These minutes are required to provide a formal account of who was at the meeting, what was discussed, what actions were agreed upon, and who would carry out these actions. The minute taker is in charge of providing the single official version of events. Having one minute taker prevents each attendee from having to prepare their own formal notes. The agenda is the formally agreed order of business for the meeting. Action Items – These are actions which an attendee has agreed to carry out following the decisions made at the previous meeting.

c. Imagine you are Abigail. What new ideas could you contribute that might help the organization improve its systems and processes into the future?

Abigail should suggest the following improvements:

Create clear and accurate objectives and goals for the team

Training and team development programs

Improve the team performance with team bonding and development activities

Create new strategies and programs.

d. What makes you want to stay at a workplace in the longer term? Write a list of the things that you find motivating about a workplace.

Better Leadership Opportunities

More control of the job and peers that are less experienced

Job stability and less stress

Self improvement

Increase benefits and dependability

Question 2

Consider these work tasks that might be done in any office environment:

Preparing an agenda for a meeting this afternoon

Restocking the stationery cupboard with the supplies that have just arrived and been left in the front reception area

Ordering more photocopy paper, as there is only one packet left

Answering customer phone calls about a new sale which has started today

Buying a new soap dispenser for the toilets to replace the old one which no one likes

Buying more toilet paper, as someone has just discovered there is none left in the toilets

Taking some boxes of old files for archiving

Making a list of possible stationery items needed for next month’s order

Place each task into this matrix according to its importance.

Question 3: What contingency plans could you put in place for each of the possible workplace problems listed in this table?

Question 4

a. Look at the area where you are working or studying. Do a quick survey and tick or cross the boxes in this table. See how your work/study area rates. Then, give your desk a score from 1 to 10 for how well it is organised.

b. Shane works for a warehousing and distribution company. Here is an email he is about to send to a group of senior managers inviting them to a training day. Read the email, then alter it to suit the audience. Correct any errors. Add any information you believe is needed-you may need to make up some details.

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ane works for a warehousing and distribution company. Here is an email he is about to send to a group of senior managers inviting them to a training day. Read the email, then alter it to suit the audience. Correct any errors. Add any information you believe is needed-you may need to make up some details.

Subject: Training Day

Dear All,

We are implementing a new Training Day. Make sure that you free your day for this significant Training day. It’s in the city at the same place as previous Training Day. Please arrive before 10am for a 10:15am start. Please make sure you are on time.

Thanks

Shaney Rowls

Question 5

a. Read the scenario, then complete the task that follows.

Question 6

a. Complete this performance feedback form for a goal you have been set, either at work or in your study program. When you have completed it, write down what you think your strengths are and the area in which you need to improve.

Question 7

a. Describe the problem that has triggered the man’s anger.

Had to pay $325 rather than $32.50

b. What actions did Sue take were helpful for her supervisor?

Sue notes the details of his complaint

She briefs her supervisor before transferring the call so the supervisor is fully informed of the problem.

c. What might have happened if Sue had tried to manage the call on her own?

She could of made the situation worse. She can make unexperienced mistakes.

d. How do you think you might feel dealing with a call such as this one?

Could make the customer more angry

Cause provide wrong information or give a bad advice

e. Design a complaint form that Sue’s organization could use to record details of the complaint.

Name:

_____________________________________________

Contact Details:

______________________________________________

Complaint:

_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

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