BSBWOR301 Assessment 1
a. Identify three possible objectives for the fundraising team for the next 12 months.
b. Describe how Abigail’s task at the meeting would contribute towards the overall team objective
Abigail is in charge of taking the minutes of the meeting. These minutes are required to provide a formal account of who was at the meeting, what was discussed, what actions were agreed upon, and who would carry out these actions. The minute taker is in charge of providing the single official version of events. Having one minute taker prevents each attendee from having to prepare their own formal notes. The agenda is the formally agreed order of business for the meeting. Action Items – These are actions which an attendee has agreed to carry out following the decisions made at the previous meeting.
c. Imagine you are Abigail. What new ideas could you contribute that might help the organization improve its systems and processes into the future?
Abigail should suggest the following improvements:
d. What makes you want to stay at a workplace in the longer term? Write a list of the things that you find motivating about a workplace.
Consider these work tasks that might be done in any office environment:
Place each task into this matrix according to its importance.
Question 3: What contingency plans could you put in place for each of the possible workplace problems listed in this table?
a. Look at the area where you are working or studying. Do a quick survey and tick or cross the boxes in this table. See how your work/study area rates. Then, give your desk a score from 1 to 10 for how well it is organised.
Subject: Training Day
We are implementing a new Training Day. Make sure that you free your day for this significant Training day. It’s in the city at the same place as previous Training Day. Please arrive before 10am for a 10:15am start. Please make sure you are on time.
a. Read the scenario, then complete the task that follows.
a. Complete this performance feedback form for a goal you have been set, either at work or in your study program. When you have completed it, write down what you think your strengths are and the area in which you need to improve.
a. Describe the problem that has triggered the man’s anger.
Had to pay $325 rather than $32.50
b. What actions did Sue take were helpful for her supervisor?
Sue notes the details of his complaint
She briefs her supervisor before transferring the call so the supervisor is fully informed of the problem.
c. What might have happened if Sue had tried to manage the call on her own?
She could of made the situation worse. She can make unexperienced mistakes.
d. How do you think you might feel dealing with a call such as this one?
e. Design a complaint form that Sue’s organization could use to record details of the complaint.
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