BSBWRT301 -Assessment-1

BSBWRT301 Write Simple Documents

Assessment Task 1- Project

Project A

Reply to the Complaint

BizOps Enterprises

25 End LaneBrookvale NSW 2189Telephone: (02) 5678 1234Free call: 1300 12 12 12Facsimile: (02) 5678 1233ABN: 12 345 678 910

Dear Janet Frost

I am very sorry about the difficulty you encountered after receiving your last order from us. I understand that those products were faulty and required our speciality support.

We are very sorry for ruining your plans for these products, and we will do our best to ensure this never happens again. Already, we are discussing with our manager to ensure you get proper compensation for this issue.

We promise to impress you when you make your next order. If you have any other question or need further assistance from me, please feel free to call me directly on +6183548631.

Sincerely

Meeting Minutes

Date: 23 May 2016

Time: 2.00 pm

Attended Meeting: Sarah Voss, Angela Vittori, Craig Jones, Costa Papadopoulos, Kana Fan.

Did Not Attend: Elena Sasmita

Notes:

Costa said previous minutes gave wrong figure for Jackson’s account.

Should have been $2580 not $2000.

Hot debate re: suppliers.

Craig – ‘we should look at different service agents. Henderson’s are beyond a joker! Karan Disagree. Costa- Could we investigate other? Angela will ask Elena to do research on this.

Sarah says we should look at the temperatures in the communications cupboard for some offices. – It‘s a problem with some of the new communication panels.

Costa feels we need to do some preliminary sales evaluation for such offices. I asked how many complaints we’ve had.

Costa – three last week. Angela asked Kana to get number of complaints last month.

Angela borough up issues of the customer service web page. We need a new one – customer has no ways to rate our product or service.

Craig to investigate options.

Meeting finished: 4.00 pm

Next meeting: 23 June 2016

A document addressing a customer request

Customer Name: Dr Manager Douglas

Date: 23 May 2016

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Customer Requirements: A communications system be urgently arranged and installed in the reception areas of Long ridge surgery. She wants the service 2300 system and her email address is: Mdouglas@longdgesurgery.com.au

Issue: I have just found out that we can no longer provide the service 2300 system as it has been suspired. BIZOPs can offer to provide the newer series 2400 model with two days, but it will require a special delivery from Melbourne. For this to go ahead, we require a decision by 9.00 am tomorrow.

Project B

Reply to the Complaint

BizOps Enterprises

25 End LaneBrookvale NSW 2189Telephone: (02) 5678 1234Free call: 1300 12 12 12Facsimile: (02) 5678 1233ABN: 12 345 678 910

Dear Janet Frost

I am very sorry about the difficulty you encountered after receiving your last order from us. I understand that those products were faulty and required our speciality support.

We are very sorry for ruining your plans for these products, and we will do our best to ensure this never happens again. Already, we are discussing with our manager to ensure you get proper compensation for this issue.

We promise to impress you when you make your next order. If you have any other question or need further assistance from me, please feel free to call me directly on +6183548631.

Sincerely

Meeting Minutes

Date: 23 May 2016

Time: 2.00 pm

Attended Meeting: Sarah Voss, Angela Vittori, Craig Jones, Costa Papadopoulos, Kana Fan.

Did Not Attend: Elena Sasmita

Notes:

Costa said previous minutes gave wrong figure for Jackson’s account.

Should have been $2580 not $2000.

Hot debate re: suppliers.

Craig – ‘we should look at different service agents. Henderson’s are beyond a joker! Karan Disagree. Costa- Could we investigate other? Angela will ask Elena to do research on this.

Sarah says we should look at the temperatures in the communications cupboard for some offices. – It‘s a problem with some of the new communication panels.

Costa feels we need to do some preliminary sales evaluation for such offices. I asked how many complaints we’ve had.

Costa – three last week. Angela asked Kana to get number of complaints last month.

Angela borough up issues of the customer service web page. We need a new one – customer has no ways to rate our product or service.

Craig to investigate options.

Meeting finished: 4.00 pm

Next meeting: 23 June 2016

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