BSBWRT301 Task 1

BSBWRT301 Write Simple Documents

Assessment Task 1- Project

Project A

Reply to the Complaint

Dear Janet Frost

Thank you for letting us know about your recent experience with our communications system. I apologize if our performance did not meet the your quality expectations, and appreciate the time you took to share your concerns to us.

Our goal is to provide a consistent and reliable product and an exemplary level of customer service and satisfaction.

To ensure that you are satisfied with our product, we will provide you with a full refund of the communications system and will give you 10% off your next purchase with us.

Sincerely

Meeting Minutes

Date

23 May 2016

Time

2.00 pm

Attendees

Sarah Voss (chair), Angela Vittori, Craig Jones, Costa Papadopoulos, Kana Fan and myself.

Not Attending

Elena Sasmita

Notes:

Costa said previous minutes gave wrong figure for Jackson’s account.

Should have been $2580 not $2000.

Hot debate re: suppliers.

Craig – ‘we should look at different service agents. Henderson’s are beyond a joker! Karan Disagree. Costa- Could we investigate other? Angela will ask Elena to do research on this.

Sarah says we should look at the temperatures in the communications cupboard for some offices. – It‘s a problem with some of the new communication panels.

Costa feels we need to do some preliminary sales evaluation for such offices. I asked how many complaints we’ve had.

Costa – three last week. Angela asked Kana to get number of complaints last month.

Angela borough up issues of the customer service web page. We need a new one – customer has no ways to rate our product or service.

Craig to investigate options.

Meeting finished: 4.00 pm

Next meeting: 23 June 2016

A document addressing a customer request

Customer Name: Dr Manager Douglas

Date: three days ago

Customer Requirements: A communications system be urgently arranged and installed in the reception areas of Long ridge surgery. She wants the service 2300 system and her email address is: Mdouglas@longdgesurgery.com.au

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tions system be urgently arranged and installed in the reception areas of Long ridge surgery. She wants the service 2300 system and her email address is: Mdouglas@longdgesurgery.com.au

Issue: I have just found out that we can no longer provide the service 2300 system as it has been suspired. BIZOPs can offer to provide the newer series 2400 model with two days, but it will require a special delivery from Melbourne. For this to go ahead, we require a decision by 9.00 am tomorrow.

Project B

Reply to the Complaint

Dear Janet Frost

Thank you for your email.

Firstly we would like to apologize for the inconvenience and disappointment that you experienced in dealing with our communications system recently. We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

In order for us to escalate your feedback and complaint to the branch concerned, we would appreciate if you could provide us with more details of the issues that you faced and why you are unsatisfied with the product.

Once again, please accept our sincere apologies and we look forward to serve you. Should you require any further assistance, you are welcome to contact our department.

Kind Regards

Meeting Minutes

Date: 23 May 2016

Time: 2.00 pm

Attendees: Sarah Voss (chair), Angela Vittori, Craig Jones, Costa Papadopoulos, Kana Fan and myself.

Not Attending: Elena Sasmita

Topic 1: previous minutes gave wrong figure for Jackson’s account. $2580 not $2000.

Topic 2: Different service agents

Topic 3: Costa- Could we investigate other? Angela will ask Elena to do research on this.

Topic 4: Sarah says we should look at the temperatures in the communications cupboard for some offices. – It‘s a problem with some of the new communication panels.

Topic 5: Costa feels we need to do some preliminary sales evaluation for such offices.

Topic 6: I asked how many complaints we’ve had. Costa – three last week.

Topic 7: Angela asked Kana to get number of complaints last month. Angela borough up issues of the customer service web page. We need a new one – customer has no ways to rate our product or service. Craig to investigate options.

Meeting was finished at 4.00 pm

The next meeting will be on 23 June 2016

A document addressing a customer request

Customer Name: M. Douglas

Date: 25 January 2017

Customer Requirements: Dr Manager Douglas emailed customer service three days ago and requested that a communications system be urgently arranged and installed in the reception areas of Long ridge surgery. She wants the service 2300 system and her email address is: Mdouglas@longdgesurgery.com.au

Issue: I have just found out that we can no longer provide the service 2300 system as it has been…

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