Task 01 BSBLDR501 emotional intelligence




Task 01 BSBLDR501 emotional intelligence

Task 01: Reflect on your emotional intelligence

1. Use at least one appropriate tool or methods to identify your own emotional strengths and weaknesses. Options include, for example:

C. Online Emotional Intelligence Test

Self-Awareness.Description. The core of Emotional Intelligence is self-awareness. Self-awareness is comprised of three competencies; emotional self-awareness, where you are able to read and understand your emotions as well as recognise their impact on work performance and relationships; accurate self-assessment, where you are able to give a realistic evaluation of your strengths and limitations; and self-confidence, where you have a positive and strong sense of one’s self-worth. The starting point and key in these areas is the ability to be critically self-reflective.

Self-ManagementDescription. Self-management is comprised of five competencies; Self-control, which is keeping disruptive emotions and impulses under control; transparency, which is maintaining standards of honesty and integrity, managing yourself and responsibilities; and adaptability, which is the flexibility in adapting to changing situations and overcoming obstacles; achievement orientation, which is the guiding drive to meet an internal standard of excellence; and initiative, which is the readiness to seize opportunities and act.

Social AwarenessDescription. Social Awareness is comprised of three competencies; empathy, which is understanding others and taking an active interest in their concerns; organisational awareness, which is the ability to read the currents of organisational life, build decision networks and navigate politics; and service orientation, which is recognising and meeting customers needs.The adaptable, success-oriented type.

Relationship ManagementDescription. The Social cluster of Relationship Management is comprised of seven competencies; visionary leadership, which is inspiring and guiding groups and individuals; developing others, which is the propensity to strengthen and support the abilities of others through feedback and guidance; influence, etc.

2. Identify at least three instances where you have felt stressed or experienced a negative emotional state at work. For each instance, consider the precise context, causes and your response.

Dealing with a customer who has a major complaintIn my daily work, sometimes there are customers who have major complaints using our product. That situation is very difficult for me to deal with.

Telephoning in EnglishIt’s very difficult. I can not understand when the speaker says something and I cannot answer immediately.

Not getting the right recognitionIt is important that my boss recognizes my work done with diligence. Recognition is the basic human need for every employee.

3. Identify at least two causes or triggers of your own personal emotional states at work. Identify how you can use awareness of such triggers to control your responses and achieve positive outcomes, especially with respect to your impact on others and their work performance.

Task 01 BSBLDR501 emotional intelligence
Last updated: May 2022

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  • External stressors are those things which we have no control over. Physical stressors can include a noisy environment, being overly hot or too cold, or feeling confined.
  • Major changes in your life can also cause stress, such as a lost job, the birth of a child, or a death in the family. Even that promotion you have been wanting will cause stress. Daily inconveniences create stress in our lives: rudeness of others, unreasonable rules at work or inefficient business practices, commuting, and deadlines.
  • To overcome the stress:

  • The act of exercising greatly reduces the effects of stress on your body.
  • Get enough sleep. Most adults do not get nearly enough sleep for the body to rejuvenate.
  • Allow yourself leisure time to enjoy your hobbies like reading, sewing, or music.
  • Try meditating or deep-breathing exercises.
  • Allow yourself to have leisure time. Completely remove yourself from your environment, either for a few hours or for a real vacation.
  • 4. Identify at least one instance of modelling workplace behaviours that demonstrate management of emotions as an example for others to follow.

    Ability Model. The ability model is proposed by Peter Salovey and John Mayer. Their initial EI definition was revised to “The ability to perceive emotion, integrate emotion to facilitate thought, understand emotions and to regulate emotions to promote personal growth.”  

    The ability model views emotions as a rich source of data or information that help one to make sense and navigate one’s social environment. This model suggests that each of us vary in the ability to process information of one’s emotional nature and the ability to relate it to a wider cognition.

    5. Identify three actions you will take to improve your own emotional intelligence on the basis of self-reflection or feedback from others. Reflect on emotional intelligence principles and strategies to justify your proposed actions.

    1. Improve your self-awareness.

    Self-awareness is the ability to understand and interpret your own moods, emotions, and inner drives, and how these impact other people. People with a solid sense of self-awareness are generally self-confident and have a realistic assessment of themselves, their thoughts, and their behaviors. This enables them to have a self-deprecating sense of humor without losing their sense of inner self-worth.

    2. Improve your self-regulation.

    Self-regulation is the ability to control or redirect impulsive actions and emotions that negatively impact your potential for growth and leadership. This is the ability to “rise above” petty arguments, jealousies, and frustrations.

    Those who have a strong sense of self-regulation show trustworthiness and a high degree of integrity. They are open to change and willing to accept the discomfort of ambiguity and uncertainty. They think before they act and don’t make impulsive decisions.

    3. Improve your motivation.

    In this context, motivation is your passion and enthusiasm for your work — beyond your position, status, or income. You are driven by your energy and fulfillment in your work, and you pursue goals with persistence. You love a challenge and you’re…


    Task 01 BSBLDR501 emotional intelligence
    Last updated: May 2022

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