Task 01 BSBLDR501
Task 01: Reflect on your emotional intelligence
(Research and Written Report)
1. Use at least one appropriate tool or methods to identify your own emotional strengths and weaknesses. Options include, for example:
a. personal SWOT analysis
2. Identify at least three instances where you have felt stressed or experienced a negative emotional state at work. For each instance, consider the precise context, causes and your response.
Major Illness – Any type of major illness is a significant stressor for the entire family. One person being ill does not just affect that person, but everyone around him or her. A major illness is one of the worst stressors we can endure as it can go on for years, taking its emotional toll on everyone around, especially children.
Poor time management – there have been times when I have not gotten myself ready for a new school year as soon as I should have. This has led to stress as I had to rush frantically to get lesson plans ready for new courses I had to teach. What I could have done differently would have been to start much earlier and have a schedule in which I would do one unit worth of lesson plans every week for the last month of summer. When I have done that, I have started the school year in a much more relaxed frame of mind since I have not had to worry about what I would do in my new courses.......
Difficult co-workers – I used to work with a colleague that caused me a lot of stress. Whether they’re bossy, passive-aggressive or just plain chirpy, the fact that you spend so many waking hours in their company means your coworkers can have a big impact on your quality of life.
3. Identify at least two causes or triggers of your own personal emotional states at work. Identify how you can use awareness of such triggers to control your responses and achieve positive outcomes, especially with respect to your impact on others and their work performance.
Ways to control the triggers and responses
Become more self-aware – One of the core areas of emotional intelligence is self-awareness.
Express your thoughts, feelings, and beliefs – Knowing how to express your emotions can often help you in managing those emotions.
Know your strengths and weaknesses – Some people seem to think that they’re good at everything. Others constantly underestimate their strengths.
Manage another person’s emotions – If you can manage the emotions of people around you, you have an impressive skill.
4. Identify at least one instance of modelling workplace behaviours that demonstrate management of emotions as an example for others to follow.
Set clear expectations of behaviour.
Team discussions can highlight a set of agreed behaviours that embody the APS Values, Employment Principles and Code of Conduct. These discussions are very effective with a new team or when a new manager is appointed. The exercise can also be used for existing teams as a way to reinforce the importance of fostering respect. It could even be included as a regular team meeting agenda item. The goal is to develop a shared understanding of appropriate conduct at work and what these expectations mean in a practical setting.
Be a positive role model.
If a manager is respectful, employees are more likely to follow. If a manager is abrasive and impolite, employees have an excuse for displaying the same behaviour. Be genuine in your actions and promote the kind of culture that inspires people to do their best.
Make it how you do business.
Include behavioural expectations in performance plans and give regular feedback to employees relating to performance and the APS Values, Employment Principles and Code of Conduct. Give practical examples of positive as well as negative behaviours to build a shared understanding of what is expected. Acknowledge how people achieve, as well as what they achieve. ...
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