thursday

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Description

Task 17

  • Meetings
  • Presentations
  • Conversation
  • Phone call
  • B

    Active listening is a communication technique which involves getting feedback, and communicating thoughts together

    C

    It will help both people getting better understandings and give feedback to both

    D

    When I work as a waitress, I said make the dish more spicy, but he was not paying attention and made the dish more salty

    Task 16

    A

    No, he did not ask any specific questions for feedback

    B

    he got someone else with more knowledge to help

    c

    Ask more detail such as model of the Porsche, specific parts and other important things

    D

    What is the model of the Porsche, what parts is he looking for, is it a limited edition model

    E

    He spoke politely

    did not give any false information

    answered the phone on time

    task 19

    1 Mr.

    2 carter

    3 $49

    4 (the

    if

    6 #89

    B

    Dear Mrs. Carter

    In reply to your request we wish to let you know that the digital camera you want costs $499.00. Would you also like a camera ...

    thursday
    Last updated: Feb 2022

    Page 1

    case (They come in brown and black). If you want the bigger memory care, it costs $89.

    Task 20

    Name: tong

    Position: marketing

    Organisation: Jumpee

    Address: 432 Sussex Street

    Phone: 9473 7372

    Fax; 9438 5839

    Email:

    Type of training – marketing and IT

    Preferred date: 15/03/14

    Location: Sydney exhibition centre

    Venue and equipment: Sydney exhibition centre, large screen, white boards, computers

    Morning and afternoon tea: require mix of vegetarian and chicken, pork, beef and seafood thai dishes.

    Local advertising: advertising in the intranet and in the offices

    Photocoping: 100 pieces

    Other comments: no

    B

    Dear Training Provider

    This email has a training request form for the Jumpee Marketing team attached. We require an urgent booking and will have a large number of staff

    C

    No spelling mistakes

    Clear and easy to understand

    Be polite

    Task 21

    A

    Apologise for being late

    Use more common words

    B

    Let the staff ask questions

    Make sure the staff understood

    C

    Ask the staff what they wanted

    Give them the benefits of the new products and the prices

    ...

    thursday
    Last updated: Feb 2022

    Page 2

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