thursday

Task 17

Meetings

Presentations

Conversation

Phone call

B

Active listening is a communication technique which involves getting feedback, and communicating thoughts together

C

It will help both people getting better understandings and give feedback to both

D

When I work as a waitress, I said make the dish more spicy, but he was not paying attention and made the dish more salty

Task 16

A

No, he did not ask any specific questions for feedback

B

he got someone else with more knowledge to help

c

Ask more detail such as model of the Porsche, specific parts and other important things

D

What is the model of the Porsche, what parts is he looking for, is it a limited edition model

E

He spoke politely

did not give any false information

answered the phone on time

task 19

1 Mr.

2 carter

3 $49

4 (the

if

6 #89

B

Dear Mrs. Carter

In reply to your request we wish to let you know that the digital camera you want costs $499.00. Would you also like a camera case (They come in brown and black). If you want the bigger memory care, it costs $89.

......

case (They come in brown and black). If you want the bigger memory care, it costs $89.

Task 20

Name: tong

Position: marketing

Organisation: Jumpee

Address: 432 Sussex Street

Phone: 9473 7372

Fax; 9438 5839

Email:

Type of training – marketing and IT

Preferred date: 15/03/14

Location: Sydney exhibition centre

Venue and equipment: Sydney exhibition centre, large screen, white boards, computers

Morning and afternoon tea: require mix of vegetarian and chicken, pork, beef and seafood thai dishes.

Local advertising: advertising in the intranet and in the offices

Photocoping: 100 pieces

Other comments: no

B

Dear Training Provider

This email has a training request form for the Jumpee Marketing team attached. We require an urgent booking and will have a large number of staff

C

No spelling mistakes

Clear and easy to understand

Be polite

Task 21

A

Apologise for being late

Use more common words

B

Let the staff ask questions

Make sure the staff understood

C

Ask the staff what they wanted

Give them the benefits of the new products and the prices

...