A 2 _quality guide_warwick

BSBPMG513- MANAGE PROJECT QUALITY

ASESSMENT 2 (Try to make short but precise answers)

Task 1

Define the project scope (write it from the assessment question)

In order to build customer goodwill and satisfy the legal and ethical obligations, MLR has decided to implement a program to:

–inform agents of legal and ethical obligations and any standards or codes of conduct followed by the organization

– promote high standards in professional conduct

– inform clients, tenants and potential tenants of MLR’s commitments

– achieve employee and clients buy-in for initiative

Deliverables list (write it from the assessment question)

Engage with customers/build ethical profile:

raise organisational profile by 20%

improveclient satisfaction performance by 25%.

Increase revenues by 20% within the third quarter.

Reduce direct and indirect costs of operations by 10%.

Engage workers with strategic goals of business and support professional development in line with strategic goals. (Targets to be set by individual managers.)

Improve health of employees (range of specific areas).

Stakeholders’’ quality requirements

Sponsor: Max Lionel

Project manager: Me

Customers: All customers that are wanting to purchase real estate or property

Types of quality assurance (chose the correct one for your project)

Types of quality control (chose the correct one for your project)

Stakeholders’ list for MLR (agents, clients, staff, govt. tenants etc.)

Communication channels list (e-mail, intranet reports etc)

Task 2

Quality control check list (Google “sample checklist for quality control)

Does the project have an approved quality management plan?

Has the quality management plan been reviewed by all stakeholders?

Do all stakeholders have access to the quality management plan?

Is the quality management plan consistent with the rest of the overall project plan?

Have product quality metrics been established, reviewed, and agreed upon?

Have process quality metrics been established, reviewed, and agreed upon?

Do all metrics support a quality standard which is acceptable to the customer?

Do all metrics have agreed upon collection mechanisms?

Do all metrics have an agreed upon collection frequency?

......

greed upon collection frequency?

Have quality metrics review meetings been scheduled throughout the project’s duration?

Are all metrics clear, measurable, controllable, and reportable?

Is the project team familiar with the project’s quality review process?

Does the project have an appropriate number of resources assigned for quality assurance and control?

Has the project team established a repository for all quality documentation?

Do all team members have access to the quality documentation repository?

Have all appropriate team members been notified of their required participation in quality reviews?

Have quality responsibilities been assigned and documented and the applicable personnel notified?

Have product and process quality standards been established, documented, and communicated?

Have quality thresholds and limits been established, documented, and communicated?

Does the change control process accommodate project changes based on quality improvements?

Has a project quality manager been assigned?

Is the project sponsor aware of his/her responsibilities relating to quality acceptance

Is the customer aware of his/her responsibilities relating to quality acceptance?

Just explain any 1 quality control tools (chose the correct tool for your project)

The fishbone diagram identifies many possible causes for an effect or problem. It can be used to structure a brainstorming session. It immediately sorts ideas into useful categories.

Google “benefits of quality management system”

Achieve greater consistency in the activities involved in providing products or services

Reduce expensive mistakes

Increase efficiency by improving use of time and resources

Improve customer satisfaction

Market your business more effectively

Exploit new market sectors and territories

Manage growth more effectively by making it easier to integrate new employees

Constantly improve your products, processes and systems

Task 3

Prepare a quality review checklist’ (google “sample quality review checklist)

Prepare a table showing your action to control the variances (Google “addressing quality variance or “corrective actions for quality control”)

conducting workplace inspections

testing, inspecting, and monitoring of plant and equipment

consulting with staff

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