BSBPMG513- MANAGE PROJECT QUALITY
ASESSMENT 2 (Try to make short but precise answers)
Define the project scope (write it from the assessment question)
In order to build customer goodwill and satisfy the legal and ethical obligations, MLR has decided to implement a program to:
–inform agents of legal and ethical obligations and any standards or codes of conduct followed by the organization
– promote high standards in professional conduct
– inform clients, tenants and potential tenants of MLR’s commitments
– achieve employee and clients buy-in for initiative
Deliverables list (write it from the assessment question)
Engage with customers/build ethical profile:
raise organisational profile by 20%
improveclient satisfaction performance by 25%.
Increase revenues by 20% within the third quarter.
Reduce direct and indirect costs of operations by 10%.
Engage workers with strategic goals of business and support professional development in line with strategic goals. (Targets to be set by individual managers.)
Improve health of employees (range of specific areas).
Stakeholders’’ quality requirements
Sponsor: Max Lionel
Project manager: Me
Customers: All customers that are wanting to purchase real estate or property
Types of quality assurance (chose the correct one for your project)
Types of quality control (chose the correct one for your project)
Stakeholders’ list for MLR (agents, clients, staff, govt. tenants etc.)
Communication channels list (e-mail, intranet reports etc)
Quality control check list (Google “sample checklist for quality control)
Does the project have an approved quality management plan?
Has the quality management plan been reviewed by all stakeholders?
Do all stakeholders have access to the quality management plan?
Is the quality management plan consistent with the rest of the overall project plan?
Have product quality metrics been established, reviewed, and agreed upon?
Have process quality metrics been established, reviewed, and agreed upon?
Do all metrics support a quality standard which is acceptable to the customer?
Do all metrics have agreed upon collection mechanisms?
Do all metrics have an agreed upon collection frequency?
A 2 _quality guide_warwick