BSBWOR301 & BSBCMM401 Assessment 4
BSBWOR301 Organise Personal Work Priorities and Development & BSBCMM401 Make a Presentation
Q1. Describe four basic functions of communication in your own words
1-Control – communication acts to control member behavior in several ways. Organization have authority hierarchies and formal guidelines that employees are required to follow2-Motivation – communication fosters motivation by clarifying to employees what is to be done, how well they are doing, and what can be done to improve performance.3-Emotional expression – communication, provides a release for the emotional expression of feelings and for fulfillment of social needs4-Information – it provides the information that individuals and groups need to make decisions by transmitting the data to identify and evaluate alternative choices.
Q2. What are the common barriers of communication? Describe four such barriers in your own words.
The use of jargon. Over-complicated, unfamiliar and/or technical terms.
Emotional barriers and taboos. Some people may find it difficult to express their emotions and some topics may be completely ‘off-limits’ or taboo.
Physical barriers to non-verbal communication. Not being able to see the non-verbal cues, gestures, posture and general body language can make communication less effective.Expectations and prejudices which may lead to false assumptions or stereotyping. People often hear what they expect to hear rather than what is actually said and jump to incorrect conclusions.
Q3. What are the 7Cs of communication? List and briefly describe each one of them
Q4. List at least three OHS requirements if you were to organise a presentation for a large number of audiences. What would you do to eliminate the perceived risks?
Under Australian WHS/OH&S legislation businesses are legally obliged to:
BSBWOR301 & BSBCMM401 Assessment 4
Last updated: Jul 2022
As a business owner you have legal responsibilities to implement health and safety practices in your workplace as soon as you start your business. You need to ensure that your business doesn’t create health and safety problems for your employees, contractors, volunteers, visitors, customers or the public.
Q5. Identify and list three key legislative requirements that you might have to consider when preparing and delivering a presentation.
Occupational Health and Safety Act 1989
Under this Act organisations have an obligation to take all reasonably practicable steps to provide a safe working environment for staff, volunteers and visitors.
Discrimination Act 1991
The principle purposes are to eliminate, as far as possible, discrimination and sexual harassment, and to promote recognition and acceptance within the community of the principle of equality of opportunity for all people and the equality of men and women.
Privacy Act 1988
Relevant to all organisations who maintain private records, including staff details and client information. This Act specifies that organisations are required to have systems in place for ensuring the privacy of personal information held by the organisation.
Q6. What components make up a work plan?
Q7. Write at least three strategies you would adopt to deal with workplace stress.
Get enough sleep
Make sure that you get plenty of rest; six to eight hours a night are recommended. If getting to sleep is a problem, ensure that you have at least a half an hour break from your revision before going to bed.
Control your breathing
If you notice that you are starting to feel very stressed, for example as you wait for the examination to start, try to regulate your breathing by concentrating on breathing out to a slow count of four; the breathing in will take care of itself.
Improve your study skills
Effective study skills can reduce stress by making you feel more in control of your work and more confident that you will succeed.
Q8. Give examples of “realistic” personal and professional goals (one each).
Personal Goal: Improve my English and Speak Fluently
Professional Goal: Get a stable job that can support my lifestyle
Q9. Provide example of factors that may affect achievement of work objectives. For each of the factors, describe how you would overcome them in a workplace environment.
Ability: The capacity to learn and perform the tasks required
Standards: Expectations to achieve and guidelines by which to achieve them
Knowledge and Skill: The information and…...
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