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Student Assessment Pack

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Student and Trainer/Assessor Details

Course and Unit Details

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Assessment Overview

Unit Description and Application

This unit describes the skills and knowledge required to lead and manage effective workplace relationships.

It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation’s values, goals and cultural diversity.

At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre- Requisites

Not applicable

Co- Requisites

Not applicable

Relevant Legislation

Australian Human Rights Commission Act 1986

Age Discrimination Act 2004

Disability Discrimination Act 1992

Racial Discrimination Act 1975

Sex Discrimination Act 1984

The Privacy Act 1988 (Privacy Act) and Australian Privacy Principles (APPs)

Occupational Health and Safety Act 2004 – Applicable in Victoria

Work Health and Safety Act 2011

Key competencies

The key competencies you will develop and be assessed against in this unit are:

Manage ideas and information

Establish systems to develop trust and confidence

Manage the development and maintenance of networks and relationships

Manage difficulties to achieve positive outcomes

Performance evidence

Evidence of the ability to:

develop and/or implement processes to manage ideas and information including:

communicating information to support others to achieve work responsibilities

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communicating information to support others to achieve work responsibilities

facilitating employees’ contributions to consultation on work issues

providing feedback on the outcomes of consultations

resolution of issues raised or referral to relevant personnel4

providing response on the results.

establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to

provide leadership through own behaviour including:

professional conduct that promotes trust with internal and external contacts

adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment

plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation

develop and/or implement processes and systems to manage difficulties including:

identifying and resolving conflicts and other difficulties according to organisational policies and procedures

planning how to address difficulties

providing guidance, counselling and support to assist co-workers in resolving their work difficulties.

Knowledge evidence Students must develop knowledge of the following areas to successfully complete this unit.

explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution

outline legislation relevant to managing effective workplace relationships.

Assessment Submission Guidelines

All assessments must be submitted by the due date specified by the Trainer/Assessor on the UIT Learning Management System (Moodle). To log in to UIT Moodle visit .

When submitting assessments students agree that it is their own work, except where acknowledged, and has not been submitted for academic credit elsewhere.

If you miss an Assessment Deadline:If you miss a scheduled assessment you are required to provide proof of legitimate absence within three (3) working days after the official due date.

Proof must be provided to the Student Services Department and may be required to complete an assessment extension application form.

If the proof is not provided within the time period, then the student will receive a ‘Not Yet Competent (NYC)’ outcome.

No supplementary assessments will be scheduled without proof of legitimate absence.

If the proof of legitimate absence is rejected, the student can appeal to the VET Academic department.

For more information, please refer to the student handbook.

Re-submission

Students are permitted 2 attempts for each assessment task. If you are deemed Not Yet Competent (NYC) for the unit, you must re-enrol and pay the required tuition fees for the unit.

Assessment Task and Unit Outcome

All individual assessment tasks are marked as either Satisfactory (S) or Not Satisfactory (NS). Once all individual assessment tasks are marked Satisfactory (S) for a unit, the student can be deemed Competent (C).

If the student does not achieve Satisfactory (S) results for all individual assessment tasks for a unit, they will be deemed Not Yet Competent (NYC).

Reasonable Adjustment

At the Trainer/Assessors discretion reasonable adjustment,…

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