Learner Instructions 3
(Monitor operational performance)
The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for details.
The candidate will demonstrate the ability to monitor operational performance.
In response to the scenario provided, you will implement a performance management system to monitor and manage the performance of an employee, including planning and role-playing a coaching session. You will then monitor performance of systems and processes, including budgetary control. Finally, you will prepare recommendations on the implementation of the operational plan, including recommendations for improvement.
Your assessor will be looking for:
Appendix 1 – Scenario: StorPlus Pty Ltd
StorPlus consists of three large supermarket distribution warehouses, which supply over 50 small to medium sized independent supermarkets and convenience stores throughout southeast Queensland.
StorPlus warehouses trade 7 days from 5 am to 5 pm. Each warehouse comprises a customer car park, delivery dock, dispatch dock, warehouse dry goods area, frozen goods area, five checkouts and an office complex and staff room. The business wholesales supermarket lines including dry food products, chemical cleaners, refrigerated foods, fresh and frozen produce, cigarettes, alcohol, etc.
The business uses a computerised resource management, distribution and point-of-sale system to monitor and control stock levels at each of three warehouses (Brisbane, Gold Coast and Caboolture). The main warehouse in Brisbane has an attached office space that accommodates senior management and head office administration staff.
Each warehouse employs approximately 20–30 people. Typically, the workforce of each warehouse comprises the following:
Each team has one team leader. Payroll and accounting functions are managed at the Brisbane head office.
It is the middle of the 2012/2013 financial year, January 1. You are the warehouse business manager for the Caboolture warehouse. In order to implement operational plans, you will need to monitor the performance of team members with respect to those plans.
No performance reviews have been undertaken so far this financial year; therefore it is time to implement the six month review process as per the organisation’s performance management process.
The following data is available for the picking and packing team leader Pat Webb:
You will need to:
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